Driver

Heavy Vehicle Driver Conduct Record

The conduct record contains all the events associated with driving a heavy vehicle.

The information found in the conduct record of drivers of heavy vehiclesVehicle with a gross vehicle weight rating (GVWR) of 4,500 kg or more, as indicated on the compliance label. is provided in 2 documents:

• Monitoring of Heavy Vehicle Driver Conduct
• Information Concerning the Driver's Record

Monitoring of Heavy Vehicle Driver Conduct document

This document presents a heavy vehicle driver's conduct record by conduct areaA set of events grouped together based on their nature and used as a basis for the ongoing conduct review of heavy vehicle drivers., and specifies the number of points that must not be reached (called the “threshold value”) for each conduct area, in accordance with the Conduct Review Policy for Heavy Vehicle Drivers. It includes any events related to driving heavy vehicles registered in Québec that are operated in Canada.

The document provides details of any events related to the actions of a heavy vehicle driver while that person was on duty, regardless of which operator was using that driver's services when the events occurred.

The document provides information about the following:

• any critical events triggering an immediate referral of the driver's record to the Commission des transports du Québec (CTQ)
• any critical alcohol- or drug-related driving offences
• any accidents in which the driver was involved, and the number of points associated with each accident
• any other offences and any out-of-service ordersAn order temporarily prohibiting a driver from driving a heavy vehicle as a result of the driver's failure to comply with certain provisions of the Regulation respecting the hours of driving and rest of heavy vehicle drivers., as well as the associated number of points
• the total number of points accumulated by the driver in each conduct area
• any prohibition from driving a heavy vehicle ordered by the CTQ

Events remain in the conduct record for 2 years, except for events related to alcohol- or drug-related driving offences, which remain in the record for 10 years.

Obtaining a copy of the Monitoring of Heavy Vehicle Driver Conduct document

A copy of your conduct record is provided:

• upon request (online, in person, by email, by phone or by mail)
• as part of an intervention on our part

How to request a conduct record

Online

Heavy vehicle drivers can now obtain a copy of their conduct record via SAAQclic.

To access their conduct record, heavy vehicle drivers must select “My Driving Record” in the left menu, and then “Obtaining Information Regarding My Driving.”

We highly recommend that heavy vehicle drivers download an updated copy of their conduct record, even if they obtained a copy relatively recently (prior to May 8), because a number of adjustments have been made in recent weeks.

Conduct records are updated whenever adjustments are made, with the updated version ready for download the following day. Conduct records are also automatically updated every 7 days.

For more information, please refer to the latest edition of Le Relayeur (in French only): Disponibilité des états de dossier des PEVL et des suivis de comportement des CVL.

If you are unable to use our online services but would like to request a copy of your conduct record or have any questions, you can contact us:

• in person: at any of our service centres
• by email: courrier@saaq.gouv.qc.ca This link opens your default email software.
• by phone: 1-800-554-4814, from 8:30 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday and Friday, and from 9:30 a.m. to 4:30 p.m. on Wednesday
• by mail:
  Direction des politiques, de la performance et des relations avec le milieu
  Société de l'assurance automobile du Québec
  333, boul. Jean-Lesage, E-4-32
  Case postale 19600, succursale Terminus
  Québec (Québec)  G1K 8J6

Application to have a conduct record adjusted

Applications to have a conduct record adjusted must be faxed to 418 643 1896 or mailed to the address provided above. Note that you must now include with your application the form entitled Application to Have a Conduct Record Adjusted – Heavy Vehicle Owners, Operators and Drivers.

Information Concerning the Driver's Record document

The Information Concerning the Driver's Record document provides a general overview of a driver's record (all types of vehicles combined).

It includes a section that summarizes any events related to driving a heavy vehicle registered in Québec.

If any events appear in this section, the driver can request a copy of the Monitoring of Heavy Vehicle Driver Conduct document for more details.

To obtain your own Driving Record

You can file a request in any of the following ways to receive a copy of the Information Concerning the Driver's Record document.

Online

Using SAAQclic

By mail

Division de la diffusion (act. 850)
Société de l’assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec)  G1K 8J6

For reasons of security and the protection of personal information

You will receive a copy of the document by mail at the address that appears in your record within 5 to 10 business days after we receive your request.

To obtain another person's driving record (insurer, employer, vehicle fleet owner, etc.)

If you wish to obtain a copy of another person's driving record, you must first obtain that person's authorization.

Procedure

1. Fill out the appropriate form:
   • Authorization for the Disclosure of a Driving Record by the Société de l'assurance automobile du Québec (PDF, 379.2 ko)
   • Authorization for the Disclosure of a Driving Record by the Société de l'assurance automobile du Québec – With Intermediary (PDF, 317.6 ko)
2. Fill out the Driving Record Search (PDF, 127.6 ko) form
3. Mail the forms, along with a cheque or money order, to:
   Division de la diffusion (act. 850)
   Société de l'assurance automobile du Québec
   Case postale 19600, succursale Terminus
   Québec (Québec)  G1K 8J6

For more information, go to our Driving Record Request page.

Last update: May 23, 2023