Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
1-800-361-7620
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
The SAAQ can help you access a professional LSQLangue des signes québécoise or ASLAmerican Sign Language interpreter. To find out more, visit the Sign-Language Services page.
The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.
Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9 a.m. to 4:30 p.m.
In Québec: 1-888-810-2525
In Canada and the United States: 1-800-463-6898
Elsewhere in the world: 418-646-9884 (collect call)
Québec area: 418-646-9877
Elsewhere in Québec: 1-800-463-6890
Outside Québec: 1-800-463-6898
To reach our customer service agents through the automated system:
Monday, Tuesday, Thursday and Friday:
8:30 a.m. to 4:30 p.m.
Wednesday: 9 a.m. to 4:30 p.m.
To change your access code, or enquire about the payments recorded in your file and the documents we have received, you can contact us at the following times:
You can fax your documents to us at the following numbers:
Québec area: 418-643-1654
Elsewhere in Canada: 1-866-289-7952
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
Log in to SAAQclic
To request an appointment, fill out the online form.
If you need help filling out the form, call 1‑833‑306‑3041.
You can go to one of the Service du contrôle routier offices open across Québec.
To make a confidential report regarding the transportation of goods and passengers, you can use the online form or call 1-866-471-1CRQ (1277).
For questions regarding the regulation governing the use of heavy vehicles, call 1-800-554-4814.
Identity theft happens when someone uses your personal information, such as:
Step 1 – File a complaint with your local police department
Step 2 – Check your driving record
Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us:
By mail
Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
By fax
418-643-1262
Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.
Our community relations advisors operate throughout Québec. They:
To learn more about the services offered: Road Safety Awareness—Let Us Help You! (PDF, 363.0 ko)
To contact our road safety awareness advisory team, use secure email.
Important: Note that the following automated services are now offered through SAAQclic:
The following two operations can be carried out at any time through our automated telephone service.
You must have on hand:
OR
To enquire about your claim for compensation, including payments or documents on file, or to change your access code, you can contact us at the following times:
You must have on hand:
AND
Québec area: 418-646-9877
Elsewhere in Québec: 1-800-463-6890
Outside Québec: 1-800-463-6898
To make, change, cancel or check an appointment for a knowledge or road test
Log in to SAAQclic
Call us at 1-800-361-7620
If you did not find the information you were looking for on our website, you can get general information by secure email.
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J6
Service de l'évaluation médicale et du suivi du comportement
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus
Québec (Québec) G1K 8J5
For the following subjects:
You can:
To make it easier to access SAAQclic, a simplified process to create a Government Authentication Service account is available in all SAAQ service centres.
Simplified Government Authentification
We have a network of service outlets to serve you, including:
Individuals, businesses, dealers, recyclers or holders of an accessible parking permit must notify us within 30 days of a change of address.
