To Reach Us

Telephone

General information

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

1-800-361-7620

For the deaf and hard of hearing

General information

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal: 514-954-7763
Elsewhere: 1-800-565-7763

The SAAQ can help you access a professional LSQLangue des signes québécoise or ASLAmerican Sign Language sign-language interpreter. To find out more, visit the Sign-Language Services page.

Information for accident victims

The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711. 

Positive feedback, complaint or comment

Use the Bell Relay service to express your satisfaction or to file a complaint or comment.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.

Claim for compensation following an accident

Monday to Friday: 8:30 a.m. to 4:30 p.m.

In Québec: 1-888-810-2525
In Canada and the United States: 1-800-463-6898
Elsewhere in the world: 418-646-9884 (collect call)

Information for accident victims who have an open claim file

Monday to Friday: 8:30 a.m. to 4:30 p.m.

Québec area: 418-646-9877
Elsewhere in Québec: 1-800-463-6890
Outside Québec: 1-800-463-6898

Please note that this service will be unavailable from 8:30 a.m. to 10:00 a.m. on June 22, 2017. Thank you for your understanding.

To know more about the payments recorded in your file and the documents we have received, the business hours are:

  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 8 a.m. to 3 p.m.

Positive feedback, complaint or comment

Centre de la satisfaction des clientèles

Monday, Tuesday, Thursday and Friday : between 8:30 a.m. and 4:30 p.m.
Wednesday : between 9:30 a.m. and 4:30 p.m.
 

Québec area: 418-528-4949
Elsewhere in Québec: 1-866-891-6545

Alcofrein program

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

1-800-361-7620

Driver's licence exchange

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-954-7771
Elsewhere (Québec, Canada, United States): 1-888-356-6616

Identity theft

Identity theft happens when someone uses your personal information, such as:

  • your name
  • your address
  • your driver's licence number
  • your registration certificate number
  • your licence plate number

What to do in the event of identity theft

Step 1 – File a complaint with your local police department

Step 2 – Check your driving record

Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us: 

  • a copy of the police report filled out and signed by the officer who recorded the complaint, or the report number 
  • a copy of the documents submitted along with the complaint

By mail

Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec)  G1K 8J6

By fax

418-643-1262

Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.

Community relations and road safety awareness advisory team

Our community relations advisors operate throughout Québec. They:

  • play an advisory role with regard to road safety
  • provide support for local and provincial initiatives by public and private associations and organizations
  • offer the animation of road safety activities

Read the community relations advisors’ service offer: Road Safety Awareness—Let Us Help You! (PDF, 363.0 ko)This file does not meet Web accessibility standards.

Don't hesitate to contact our community relations advisory team by email!

relation.milieu@saaq.gouv.qc.ca This link opens your default email software.

Automated telephone services

To carry out certain operations outside of our business hours.

Monday to Saturday: 7:30 a.m. to 11 p.m.
Sunday: noon to 11 p.m.

You must have on hand:

  • your driver's licence

OR

  • your most recent registration certificate

To make, change, cancel or check an appointment for a road test

Québec area: 418-643-5213
Montréal area: 514-873-5803
Elsewhere (Québec, Canada, United States): 1-888-667-8687

To cancel a driver's licence

1-800-361-7620

To discard a vehicle

1-800-361-7620

To store a vehicle

1-800-361-7620

To obtain a copy of a driving record

1-800-361-7620

To receive a driving record more quickly

Use our Driving Record Request online service.

To check whether a vehicle can be registered

1-900-565-1212

Fees of $1.80 per call apply and will be charged to your telephone bill.

Please note that this service is unavailable in the following cases:

  • calls made from a cell phone
  • calls made from a public telephone
  • calls from a business or home where 900 services have been blocked on request
  • calls made from outside Québec
  • collect calls
  • calls billed to a third telephone number
  • calls made with a calling card (service providers must give their authorization)
  • calls made from a hotel, motel or other establishment (e.g. hospital) that requires the assistance of an operator

To check the validity of a driver's licence

1-900-565-1212

Fees of $1.80 per call apply and will be charged to your telephone bill.

Please note that this service is unavailable in the following cases:

  • calls made from a cell phone
  • calls made from a public telephone
  • calls from a business or home where 900 services have been blocked on request
  • calls made from outside Québec
  • collect calls
  • calls billed to a third telephone number
  • calls made with a calling card (service providers must give their authorization)
  • calls made from a hotel, motel or other establishment (e.g. hospital) that requires the assistance of an operator

Appointment for a road test

To make, change, cancel or check an appointment for a road test

Use the online services

Use the automated telephone service

Mail

Head office

Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J6

Service de l'évaluation médicale et du suivi du comportement

Service de l'évaluation médicale et du suivi du comportement
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus
Québec (Québec) G1K 8J5

For the following subjects:

  • request for access to a medical file
  • airbag deactivation
  • Alcofrein program
  • suspension or revocation of a driver's licence 

Secure email

General information

You can send a secure email for questions regarding:

  • driver's licences
  • vehicle registration
  • compensation
  • road safety
  • your statement of account
  • technical problems
  • heavy vehicle owner and operator (HVOO)
  • confirm the receipt of my payment (driver’s licence, vehicle registration, etc.)
  • confirm the sale of my vehicle (transfer of ownership)
     

Ask us a question

Positive feedback, complaint or comment

You can write to us to:

  • express your satisfaction
  • file a complaint about our services, a notice or a call for tenders, one of our representatives, or a driving school
  • submit a comment, suggestion or opinion

Express yourself

Service outlets

We have a network of service outlets to serve you, including:

  • service centres (SAAQ offices), where all services are offered
  • licensing agents, who represent us and offer some of our services 
  • road vehicle inspection agents

Find a service outlet

Change of address

Individuals, businesses, dealers, recyclers or holders of a disabled parking permit must notify us within 30 days of a change of address.

Make a change of address