To Reach Us
Secure email
For a quick reply
You can use this secure email to request general information or obtain answers to any questions you may have about your file.
Telephone
General information
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620
SAAQclic support
If you need help using SAAQclic, contact us:
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 10 a.m. to 4:30 p.m.
Québec area: 418-641-1322
Elsewhere (Québec, Canada, United States): 1-833-466-1322
Head office
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J6
Driver health services
Service de l’accompagnement en santé
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J5
For the following subjects:
- request for access to a medical file
- airbag deactivation
Service de l’accompagnement des clients aux comportements à risque en sécurité routière
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J5
For the following subjects:
- Alcofrein program
- suspension or revocation of a driver's licence
Service outlets
We have a network of service outlets to serve you, including:
- service centres (SAAQ offices), where all services are offered
- licensing agents, who represent us and offer some of our services
- road vehicle inspection agents
Accessibility
Are you a deaf or hard of hearing person? Do you have a speech- or language-related disability?
General information
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
You have two ways to contact us.
Video relay service (VRS Canada)
To access the VRS:
- Download the SRV Canada VRS app to your iOS (iPhone, iPad) or Android device, Mac or PC.
- Create your account by following the steps provided.
For more information, visit the SRV Canada VRS – Personal Account web page.
Telephone relay service
- Across Québec: 711
Information for accident victims
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
You have two ways to contact us.
Video relay service (VRS Canada)
To access the VRS:
- Download the SRV Canada VRS app to your iOS (iPhone, iPad) or Android device, Mac or PC.
- Create your account by following the steps provided.
For more information, visit the SRV Canada VRS – Personal Account web page.
Telephone relay service
- Across Québec: 711
Information on specific services
The SAAQ can cover the cost of sign language interpretation services provided by a professional LSQ or ASL interpreter for driving courses, knowledge and road tests and in-person services. To find out more, visit the Sign Language Services page.
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
In Québec, Canada and the United States: 1 888 810-2525
Elsewhere in the world: 1 800 463-6890
To reach our service agents:
In Québec, Canada and the United States: 1 888 810-2525
Elsewhere in the world: 1 800 463-6890
Monday, Tuesday, Thursday and Friday:
8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
To fax documents to us:
Québec area: 418-643-1654
Elsewhere in Canada: 1-866-289-7952
To change your access code, or enquire about the payments recorded in your file and the documents we have received, you can contact us through the automated system at the following times:
- Monday to Saturday: 7:30 a.m. to 11 p.m.
- Sunday: noon to 11 p.m.
You must have on hand:
your claim number
OR
- your access code
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
To quickly reschedule an Alcofrein session
Log in to SAAQclic
To request an appointment, fill out the online form.
If you need help completing the form, please call 1 833 762-1502.
To confidentially report safety concerns regarding the transportation of goods and passengers, you can use the online form or call 1-866-471-1CRQ (1277).
To organize an awareness or prevention activity, email us at vpcrsv.prevention.sensibilisation@saaq.gouv.qc.ca This link opens your default email software., call 1-800-554-4814.
Identity theft happens when someone uses your personal information, such as:
- your name
- your address
- your driver's licence number
- your registration certificate number
- your licence plate number
What to do in the event of identity theft
Step 1 – File a complaint with your local police department
Step 2 – Check your driving record
- online, using SAAQclic
- by telephone:
- Québec area: 418-643-7620
- Montréal area: 514-873-7620
- Elsewhere (Québec, Canada, United States): 1-800-361-7620
Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us:
- a copy of the police report filled out and signed by the officer who recorded the complaint, or the report number
- a copy of the documents submitted along with the complaint
By mail
Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
By fax
418-643-1262
Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.
Our community relations advisors operate throughout Québec. They:
- play an advisory role with regard to road safety
- provide support for local and provincial initiatives led by public and private associations and organizations
- offer road safety activities
To learn more about the services offered: Road Safety Awareness—Let Us Help You! (PDF, 3.4 MB)
To contact our road safety awareness advisory team, use our secure email service.
Anyone who has doubts about someone’s ability to safely drive a vehicle can notify the SAAQ, either anonymously or not.
- Report a road user, other than a heavy vehicle driver:
By telephone:
- Québec area: 418-643-7620
- Montréal area: 514-873-7620
- Elsewhere (Québec, Canada, United States): 1-800-361-7620
By mail:
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus, N-4-14
Québec (Québec) G1K 8J5
- Report a heavy vehicle driver – SAAQ
By secure email
The licence plate number on its own is not sufficient. To find out more about the information we need to positively identify the driver, visit the State of Health and Driver’s Licences web page.
To make, change, cancel or check an appointment for a knowledge or road test
- Log in to SAAQclic
Call us:
- Québec area: 418-643-7620
- Montréal area: 514-873-7620
- Elsewhere (Québec, Canada, United States): 1-800-361-7620
Automated telephone services
- Log in to SAAQclic
- Use our automated telephone service available 24/7:
- Québec area: 418-643-7620
- Montréal area: 514-873-7620
- Elsewhere (Québec, Canada, United States): 1-800-361-7620
- During business hours, press 4, then 4 again and then 6.
You must have on hand:
your driver's licence
OR
- your most recent registration certificate
- Log in to SAAQclic
- Use our automated telephone service available 24/7:
- Québec area: 418-643-7620
- Montréal area: 514-873-7620
- Elsewhere (Québec, Canada, United States): 1-800-361-7620
- During business hours, press 4, then 4 again and then 6.
You must have on hand:
your driver's licence
OR
- your most recent registration certificate
To change your access code, or enquire about the payments recorded in your file and the documents we have received, you can contact us at the following times:
- Monday to Saturday: 7:30 a.m. to 11 p.m.
- Sunday: noon to 11 p.m.
Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere in Québec, in Canada and the United States): 1-800-361-7620
In Québec, Canada and the United States: 1 888 810-2525
Elsewhere in the world: 1 800 463-6890
You must have on hand:
your claim number
AND
- your access code
Government Authentication in service centres
To make it easier to access SAAQclic, you can create your Government Authentication Service account at any SAAQ service centre.
Government Authentication in service centres
Positive feedback, complaint or comment
You can:
- express your satisfaction
- file a complaint about our services, a notice or a call for tenders, one of our representatives, or a driving school
- submit a comment, suggestion or opinion
Change of address
Individuals, businesses, dealers, recyclers or accessible parking permit holders must notify us within 30 days of a change of address.