Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
1-800-361-7620
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
The SAAQ can help you access a professional LSQLangue des signes québécoise or ASLAmerican Sign Language sign-language interpreter. To find out more, visit the Sign-Language Services page.
The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.
Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.
Use the Bell Relay service to express your satisfaction or to file a complaint or comment.
Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.
Monday to Friday: 8:30 a.m. to 4:30 p.m.
In Québec: 1-888-810-2525
In Canada and the United States: 1-800-463-6898
Elsewhere in the world: 418-646-9884 (collect call)
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
Québec area: 418-646-9877
Elsewhere in Québec: 1-800-463-6890
Outside Québec: 1-800-463-6898
To know more about the payments recorded in your file and the documents we have received, the business hours are:
You can fax your documents to us at the following numbers:
Québec area: 418-643-1654
Elsewhere in Canada: 1-866-289-7952
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
Monday, Tuesday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday and Thursday: 9:30 a.m. to 4:30 p.m.
You can go to one of the Service du contrôle routier offices open across Québec.
To make a confidential report regarding the transportation of goods and passengers, you can use the online form or call 1-866-471-1CRQ (1277).
For questions regarding the regulation of heavy vehicles, call 1-800-554-4814.
Identity theft happens when someone uses your personal information, such as:
Step 1 – File a complaint with your local police department
Step 2 – Check your driving record
Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us:
By mail
Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
By fax
418-643-1262
Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.
Our community relations advisors operate throughout Québec. They:
To learn more about the services offered: Road Safety Awareness—Let Us Help You! (PDF, 363.0 ko)
To contact our road safety awareness advisory team, use secure email.
The following automated services will be transferred to the SAAQclic online platform on February 20, 2023:
To carry out certain operations outside of our business hours.
Monday to Saturday: 7:30 a.m. to 11 p.m.
Sunday: noon to 11 p.m.
You must have on hand:
OR
1-800-361-7620
1-800-361-7620
1-800-361-7620
1-800-361-7620
To receive a driving record more quickly
Use our Driving Record Request online service.
Fees of $1.90 per call apply and will be charged to your telephone bill.
Please note that this service is unavailable in the following cases:
Fees of $1.90 per call apply and will be charged to your telephone bill.
Please note that this service is unavailable in the following cases:
To make, change, cancel or check an appointment for a driving test
Use the automated telephone service
If you did not find the information you were looking for on our website, you can get general information by secure email.
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
333, boulevard Jean-Lesage
Québec (Québec) G1K 8J6
Service de l'évaluation médicale et du suivi du comportement
Société de l'assurance automobile du Québec
Case postale 19500, succursale Terminus
Québec (Québec) G1K 8J5
For the following subjects:
You can:
We have a network of service outlets to serve you, including:
Individuals, businesses, dealers, recyclers or holders of a disabled parking permit must notify us within 30 days of a change of address.