Replacing a Driver’s Licence
Find out how to replace a licence that has been lost, stolen or damaged, or how to have your photo updated.
Photo update
Online (this service is available on SAAQclic )
- The photo and the signature in your file must meet certain criteria in order to be reused for your new licence. Otherwise, you will be asked to make an appointment at a service outlet to have your licence replaced.
- You will have to print a copy of your provisional licence and keep it with you until you receive your official licence in the mail.
Need help carrying out the operation online? Watch our how-to video Replacing a licence using SAAQclic (MP4, 12.3 MB).
At a service Outlet
Step 1 – Go to one of our service outlets and present one of the following documents:
- Current damaged licence, if the photo and information are still legible
- Previous driver's licence, other than an authorized driver's permit
- Valid Québec health insurance card with photo
- Canadian passport
- Foreign passport along with proof of known legal presence in Canada
- Canadian citizenship certificate with photo
- Permanent resident card
- Canadian Armed Forces identity card
- Certificate of Indian Status
If you do not have any of these documents, you must present 2 other official documents
The 1st document must be one of the following:
- A birth certificate
- Proof of known legal presence in Canada
- Confirmation of permanent residence
The 2nd document must contain a photo:
- A driver's licence from another Canadian province or territory
- A foreign driver's licence
If your licence was damaged
You can use this licence to prove your identity, provided that the photo can still be used to identify you and that the reference number, your name and the identification number remain legible.
Step 2 – Pay the licence replacement fees
- Plasticized learner's licence or restricted licence: $15.50
- Paper learner's licence or restricted licence: $5.45
- Authorized driver's permit: $18.30
- Driver's licence or probationary licence with photo: $15.50
- Driver's licence or probationary licence without photo: $13.50
To avoid waiting in line, we strongly recommend that you make an appointment online before going to a service outlet.
Loss, theft or damage
Identity theft
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, go to the To Reach Us web page and click on "Identity theft".
Procedure to replace your licence
Online (this service is available on SAAQclic )
- The photo and the signature in your file must meet certain criteria in order to be reused for your new licence. Otherwise, you will be asked to make an appointment at a service outlet to have your licence replaced.
- You will have to print a copy of your provisional licence and keep it with you until you receive your official licence in the mail.
Need help carrying out the operation online? Watch our how-to video Replacing a licence using SAAQclic.
At a service Outlet
Step 1 – Go to one of our service outlets and present one of the following documents:
- Current damaged licence, if the photo and information are still legible
- Previous driver's licence, other than an authorized driver's permit
- Valid Québec health insurance card with photo
- Canadian passport
- Foreign passport along with proof of known legal presence in Canada
- Canadian citizenship certificate with photo
- Permanent resident card
- Canadian Armed Forces identity card
- Certificate of Indian Status
If you do not have any of these documents, you must present 2 other official documents
The 1st document must be one of the following:
- A birth certificate
- Proof of known legal presence in Canada
- Confirmation of permanent residence
The 2nd document must contain a photo:
- A driver's licence from another Canadian province or territory
- A foreign driver's licence
If your licence was damaged
You can use this licence to prove your identity, provided that the photo can still be used to identify you and that the reference number, your name and the identification number remain legible.
Step 2 – Pay the licence replacement fees
- Plasticized learner's licence or restricted licence: $15.50
- Paper learner's licence or restricted licence: $5.45
- Authorized driver's permit: $18.30
- Driver's licence or probationary licence with photo: $15.50
- Driver's licence or probationary licence without photo: $13.50
Payment options
At our service outlets, we accept payment:
- in cash
- by debit card (not available at some service outlets)
- by one or more pre-authorized debits (a cheque specimen must be provided)
- by cheque or money order
Payment by credit card is not accepted.
To avoid waiting in line, we strongly recommend that you make an appointment online before going to a service outlet.
Identity theft
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, go to the To Reach Us web page and click on "Identity theft".
Procedure to replace your licence
Online
You can cancel your driver’s licence yourself through your SAAQclic file.
- The photo and the signature in your file must meet certain criteria in order to be reused for your new licence. Otherwise, you will not be able to use this online service and will have to apply for a replacement licence by mail or fax.
- You will have to print a copy of your provisional licence and keep it with you until you receive your official licence in the mail.
Need help carrying out the operation online? Watch our how-to video Replacing a licence using SAAQclic.
By mail or by fax
Send us the form Driver’s Licence Renewal While Outside Québec (PDF, 188.6 KB).
By mail
Division du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
By fax
- Québec area: 418-644-1497
- Elsewhere (Québec, Canada, United States), toll-free: 1-855-465-7227
Make sure to enclose your payment
You must enclose payment of the licence replacement fees:
- plasticized learner's licence or restricted licence: $15.50
- paper learner's licence or restricted licence: $5.45
- authorized driver's permit: $18.30
- driver's licence or probationary licence with photo: $15.50
- driver's licence or probationary licence without photo: $13.50
Accepted methods of payment
- Cheque or money order
If payment is not enclosed with your request, we will open a customer account to which we will charge the required licence replacement fees.
We can send you your replacement licence by express mail or courier
Simply indicate this in your request.
Replacement licence
If you are eligible, you will receive a licence bearing the photo and signature found in your file. This licence will remain valid until your plasticized licence (the actual card) has to be replaced.
If you are not eligible, you will receive a licence without a photo or signature that will be valid for up to 12 months, that is, until your next licence renewal. A licence without photo or signature is a special measure that allows you to drive until you return to Québec. When you return to Québec, you will have to replace this licence.
Go to one of our service outlets to obtain a driver's licence with photo and signature.
Last update: June 25, 2025