Since February 20, SAAQclic has been the quickest way to access the SAAQ’s services. However, the new system requires adjustments, which means that service delivery in person or by telephone may at times be slower.
Before calling us or heading to a service outlet, please refer to the questions and answers below.
Last update: August 21, 2023
Although we urge you to use our online services to avoid having to go out and wait in line, our service outlet staff is still available to help clients who have specific needs.
If you need to pay your driver’s licence or vehicle registration renewal fees, we encourage you to make your payment through your financial institution.
If you must go to a service outlet, we recommend that you make an appointment.
Please refer to the table below to find out when your new driver’s licence and payment notice will be mailed to you.
|Expiry date indicated on your plasticized licence||Mailing date|
|Between June 1 and 30, 2023||Completed|
|Between September 1 and 15, 2023||Completed|
|Between July 1 and 31, 2023||Completed|
|Between September 16 and 30, 2023||Completed|
|Between October 1 and 31, 2023||Completed|
|Between August 1 and 31, 2023||Completed|
|Between November 1 and 30, 2023||Completed|
|Between December 1 and 31, 2023||Completed|
* During this grace period, you will remain authorized to drive and subject to the provisions of the Highway Safety Code that generally apply.
Please note, however, that this measure only applies in Québec (your licence will not be valid outside Québec) and does not apply to probationary licences, restricted licences or learner’s licences.
If you intend to drive outside Québec and your plasticized licence has expired or will expire while you are gone, we recommend that you go to a service outlet to have a new photo taken and pay the required fees. You will receive your new licence within 10 to 20 business days.
Yes, you may drive an automobile, motorcycle or moped/motorized scooter for a period of time that is based on the date you settled in Québec if your licence:
Normally, during the first 6 months after settling in Québec, you are allowed to drive with your licence issued by another jurisdiction. However, if the date of your settlement in Québec is before August 29, 2023, a temporary measure will allow you to drive with your current licence beyond the usual six-month grace period:
If you intend to settle in Québec after August 28, 2023, you may drive with your current licence during the first 6 months after settling in Québec, which is the usual six-month period.
After the grace period, you will have to hold a Québec driver’s licence to remain authorized to drive. You can begin the application process as soon as you arrive in Québec. To do so, fill out the online form on the Appointment to Have Driving Experience Acquired Outside Québec Recognized webpage. Once we have received your form, we will contact you to inform you of the next steps.
The Régie de l’assurance maladie du Québec (RAMQ) has implemented a temporary measure that will enable you to renew your health insurance card without requiring you to go to an SAAQ service outlet.
If your health insurance card has expired in the last six months and you have received your renewal form, you can simply fill out and sign the form and mail it to the RAMQ. The most recent photo on file at the RAMQ will be used to produce your new health insurance card. You will receive your new card in the mail.
See the RAMQ News page for more details on this temporary measure.
SAAQclic gives you access to many online services related to your driver’s licence, vehicle registration, driving record, medical information and knowledge and road test appointments. See the services available through SAAQclic.
No. Some of our online services are accessible with no login required: for example, services in connection with traffic accidents, payment and change of address. See our online services.
Yes. We are committed to providing an online environment that is as secure as possible, enabling you to safely carry out operations with the SAAQ. Protecting our clients’ data is a priority, and our SAAQclic platform meets the latest standards in data security. SAAQclic is protected by an SSLSecure Socket Layer certificate and two-factor authentication, requiring users to enter a security code sent by email every time they log in.
Before logging in to SAAQclic for the first time, you will have to create an account with the Government Authentication Service provided by the Ministère de la Cybersécurité et du Numérique.
For security reasons, you need to follow these steps the first time you log in to SAAQclic:
After that, you will be able to access SAAQclic directly by entering your Government Authentication Service username and password.
To create your account, make sure you have the following information:
It will take 5 to 15 minutes to create your account.
In the event that you are unable to provide your notice of assessment number or one of the two reference numbers, you can request to receive a validation code by mail. As soon as you receive it (usually within 10 business days), you can resume the account creation process.
If you do not have all the necessary pieces of identification, you can go to one of our service centres that provide help with creating a Government Authentication Service account.
I received a notice of assessment, but I do not have it with me.
Log in to My Account for individuals on the Revenu Québec website to obtain a digital copy.
I do not have the notice of assessment number or either of the two reference numbers.
You have two options:
Visit the webpage and watch the video tutorial.
If you still need help, visit the webpage “How to create a Government Authentication Service account”, in the “Getting help” section.
You can also go to one of our service centres that provide help with creating a Government Authentication Service account.
On the Government Authentication Service’s login page (currently in French only), click on “Gérer votre compte” to change your email address or password or on “Mot de passe oublié?” to reset your password. You can also call their customer assistance number:
Please note that when you change your email address for your Government Authentication Service account, it does not get changed in your SAAQclic account at the same time. If you want to change the email address the SAAQ uses to contact you, please log in to SAAQclic and make the necessary changes in the “My Profile” section.
This solution provides greater access to online services offered by the Government of Québec, with enhanced security requirements designed to protect the digital identity of citizens.
If you do not already have an account with the Government Authentication Service, you must create one even if you already have a clicSÉQUR account since these two solutions are distinct.
Businesses will continue to log in to SAAQclic Entreprises (in French only) through their clicSÉQUR account. For more information, see the SAAQclic Entreprises page.
Yes. You can choose how you would like the SAAQ to contact you in the “My Profile” section of SAAQclic. You can choose to be contacted online instead of by mail. You will have access to all your electronic correspondence in the “My Messages” section. You will receive an email notification whenever a new communication is posted.
In line with other major Québec government bodies like Hydro-Québec and Revenu Québec, payment must be made by direct debit (single annual payment or pre-authorized monthly payments). Credit cards are no longer accepted.
The payment options at service outlets have not changed: debit card, cash, cheque or pre-authorized debit.
To make, modify, cancel or check an appointment for a knowledge or road test (except for Class 6D), you must log in to SAAQclic. For more information about creating your Government Authentication Service account and logging in to SAAQclic, please refer to the section of the FAQ that deals with SAAQclic.
To request an appointment for a Class 6D (mopeds and motorized scooters) knowledge test, please refer to the Knowledge or road test appointment - SAAQ (gouv.qc.ca) webpage and complete the Knowledge Test Appointment – Mopeds and Motorized Scooters form.
No. You can only access your own driving record in SAAQclic. To obtain a copy of someone else’s driving record, you must obtain that person’s authorization, using the form provided for that purpose. You must then mail us the duly signed authorization form, the Driving Record Search form and, if applicable, the required payment. For more information, refer to the Driving Record Request page.
The conduct record lists all events related to driving a heavy vehicle. However, when no events have been entered in a heavy vehicle driver’s conduct record, that record is not available via SAAQclic. If you would like to receive a copy of your conduct record all the same, you must ask the SAAQ for a copy. You will then have access to your conduct record via SAAQclic.
To find out how to request a copy of your conduct record, please refer to the Heavy Vehicle Driver Conduct Record webpage.
In most cases, online payment of annual renewal fees for driver’s licences, vehicle registration and accessible parking permits must be made through a financial institution. If you are unable to make your payment online, you must go to a service outlet.
If you use certain SAAQclic services related to your driver’s licence or vehicle registration during your renewal period, any applicable fees will be included in the total amount owing.
If you wish, you can register for pre-authorized debits at the time of your next renewal at a service outlet using the detachable portion of your notice. You can also register for pre-authorized debits when carrying out certain operations on SAAQclic.
Yes, you must make an appointment in one of our service outlets to have your photo taken and pay your licence renewal fees. Note that if you are unable to obtain an appointment, you can go to the service outlet without an appointment and you will be given priority service.
You will receive your new licence within 10 to 20 business days.
Your documents will automatically be sent to you by mail. But you can save time by activating the online communications mode to receive your payment notices and registration certificates in your SAAQclic account. Note that you will have to print and sign your registration certificate.
Yes. Condition S (a generic condition) will be replaced by more specific licence conditions (D, E, F and G).
The automated telephone service (1-900 number) to check the validity of a licence has also been replaced by our general information number. To avoid wait times, check whether the driver’s licence is valid through SAAQclic.
The format of the registration certificate and the learner’s licence (for Classes 1, 2, 3, and 6R, a one-day learner’s licence and Condition S) has changed. From now on, they must be printed on white letter size paper (8 ½ x 11 inches).
Since clients will be able to print these official documents themselves, white paper was chosen to make the documents easier to read and print.
No. Only printed and signed documents are considered official. A printed and signed registration certificate, driver’s licence, probationary licence, or learner’s licence are official documents authorizing you to drive or to operate a particular vehicle on the road network.
Since clients can now print their registration certificates issued after February 20, 2023 themselves, white paper makes the certificate easier to read and print.
If these documents were issued after February 20, 2023, they can be downloaded through SAAQclic at any time during their validity period.
If you have lost your registration certificate and it was issued before this date, you must go to a service outlet to receive a new certificate.
Downloading IRP registration certificates (cab cards) through SAAQclic Entreprises (in French only) will be possible at a later date.
Yes, if you meet certain criteria, namely if your photo is still valid (taken within the last 8 years).
If not, a message will be displayed notifying you that you need to go to a service outlet. If you are outside Québec, you can request a replacement licence by mail or fax.
Yes. You can replace a defective plate (reflective film peeling off) via SAAQclic by selecting “Damaged” as the reason for the replacement. You will have to pay a fee for this service.
Yes. If you are waiting for your plasticized licence, make sure you have your provisional driver’s licence with you whenever you drive. Note that your provisional driver’s licence must be signed in order to be valid.
If you are waiting to receive your metal licence plate for a particular vehicle, make sure you have your temporary paper licence plate when driving the vehicle in question. Note that your temporary licence plate must be signed in order to be valid.
The temporary licence plate will have the same character combination as your metal plate. You must affix the temporary plate to the vehicle's rear window in the top left corner. If the vehicle does not have a rear window, the temporary plate must be affixed to the vehicle:
This video (MP4, 29.8 Mo) shows how.
Temporary licence plates and provisional driver’s licences must be printed on white letter size paper (8 ½ x 11 inches).
Since clients will be able to print these documents themselves, white paper was chosen to make the documents easier to read and print.
Yes. A temporary paper licence plate is an official document, just like the metal licence plate that will be mailed to clients. It has the same character combination as the metal plate and will be associated with the client’s file in our systems.
If necessary, you can also have this letter of explanation (PDF, 317.3 ko)This file does not meet the Web accessibility standard. on hand when driving outside Québec.
Official documents will be delivered by mail within 10 to 20 business days.
Your payment notice will soon be available in your SAAQclic file and will also be mailed to you shortly. Please refer to the Driver’s Licence Renewal and Fee Payment page for more information on when your notice will be available.
Note that if your birthday is in April, the deadline for paying your renewal fees has been extended.
If you are still unable to obtain an appointment before your temporary registration certificate or certificates expire, you can go to one of our service outlets where you will be given priority service.
Note that the temporary registration certificates are only valid in Québec.
Yes, both options are possible. We encourage you to reuse licence plates that are in good condition. Note that:
The vehicle can be transferred and registered online through SAAQclic when the following conditions are met:
The seller must:
The buyer must:
The seller and the purchaser must:
The vehicle must:
See the additional information regarding the “Transferring a vehicle to a buyer” service on SAAQclic to make sure the vehicle can be transferred and registered online.
No. Only the registrant can carry out online operations regarding the vehicle. A co-owned vehicle only appears in the registrant’s file.
The registrant is designated when a vehicle acquired by more than one person is registered.
If your vehicle was registered before January 27, 2023, yyou can designate the registrant by filling out the Designating a Registrant (Co-Owned Vehicles) form or by going to a service outlet. For more information about registering co-owned vehicles and designating a registrant, consult the Registering a Co-Owned Vehicle Fact Sheet. (PDF, 137.2 ko)This file does not meet the Web accessibility standard.
Email requests to have a vehicle taken out of storage will only be processed for co-owners who are outside Québec.