SAAQclic: Frequently Asked Questions

• If the expiry date that appears on your licence falls in 2026: You do not have to go to a service outlet to have a new photo taken because we will use the photo and signature we currently have on file. You have until your birthday to pay the required fees. You can make your payment via your financial institution (online or at the counter).

If you intend to drive outside Québec and your plasticized licence will expire while you are gone, we recommend that you go to a service outlet to have a new photo taken and pay the required fees. You will receive your new licence within 10 to 20 business days.
 

SAAQclic gives you access to many online services related to your driver’s licence, vehicle registration, driving record, medical information and knowledge and road test appointments. See the services available through SAAQclic⁠ ⁠.

No. Some of our online services are accessible with no login required: for example, services in connection with traffic accidents, payment and change of address. See our online services⁠ ⁠.

Yes. We are committed to providing an online environment that is as secure as possible, enabling you to safely carry out operations with the SAAQ. Protecting our clients’ data is a priority, and our SAAQclic platform meets the latest standards in data security. SAAQclic is protected by an SSLSecure Socket Layer certificate and two-factor authentication, requiring users to enter a security code sent by email every time they log in.

Before logging in to SAAQclic for the first time, you will have to create an account with the Government Authentication Service⁠ ⁠ provided by the Ministère de la Cybersécurité et du Numérique.

For security reasons, you need to follow these steps the first time you log in to SAAQclic:

• Go to the SAAQ’s online services⁠ ⁠ page and click on “Log in”.
  • You will automatically be redirected to the Government Authentication Service.
• Create your account with the Government Authentication Service by completing the identification process.
  • Note that the English version of the Government Authentication Service will be available at a later date. If you need help creating your account in French, please refer to the English language tutorial⁠ ⁠.
• Return to SAAQclic and confirm the SAAQ identification number indicated on your driver’s licence or vehicle registration certificate.
• Read and accept the terms of use.
• Select your preferred mode of communications (online or by mail).

For more information on the steps to follow, read the document Your First Time Logging in to SAAQclic Using the Government Authentication Service (PDF, 927.8 KB)⁠.

After that, you will be able to access SAAQclic directly by entering your Government Authentication Service username and password.

To create your account, make sure you have the following information:

• your social insurance number
• your Health Insurance Card number
• your notice of assessment number from either of the two most recent taxation years (Québec income tax)
• one of the following two reference numbers:
  • your driver’s licence reference number
  • your Health Insurance Card reference number

It will take 5 to 15 minutes to create your account.

In the event that you are unable to provide your notice of assessment number or one of the two reference numbers, you can request to receive a validation code by mail. As soon as you receive it (usually within 10 business days), you can resume the account creation process.

If you do not have all the necessary pieces of identification, you can go to one of our service centres that provide help with creating a Government Authentication Service account.

For more details regarding the documents and information you will have to provide, read the document Your First Time Logging in to SAAQclic Using the Government Authentication Service (PDF, 927.8 KB)⁠.

I received a notice of assessment, but I do not have it with me.

Log in to My Account⁠ ⁠ for individuals on the Revenu Québec website to obtain a digital copy.

I do not have the notice of assessment number or either of the two reference numbers.

You have two options:

• When creating your Government Authentication Service account, at the “Complete the identification process” step, select the option corresponding to the information you are missing. A validation code will be mailed to you. Once you have received it, you can continue creating your account.
• You can go to one of our service centres that provide help with creating a Government Authentication Service account.

Visit the web page and watch the video tutorial⁠ ⁠ or read the document Your First Time Logging in to SAAQclic Using the Government Authentication Service (PDF, 927.8 KB)⁠.

If you still need help, visit the web page “How to create a Government Authentication Service account⁠ ⁠” and scroll to the “Getting help” section. 

You can also go to one of our service centres that provide help with creating a Government Authentication Service account.

On the Government Authentication Service’s login page⁠ ⁠, click on “Manage your account” to change your email address or password or on “Forgot your password?” to reset your password.

Please note that when you change your email address for your Government Authentication Service account, it does not get changed in your SAAQclic account at the same time. If you want to change the email address the SAAQ uses to contact you, please log in to SAAQclic and make the necessary changes in the “My Profile” section.

This solution provides greater access to online services offered by the Government of Québec, with enhanced security requirements designed to protect the digital identity of citizens.

If you do not already have an account with the Government Authentication Service⁠ ⁠, you must create one even if you already have a clicSÉQUR account since these two solutions are distinct.

Businesses will continue to log in to SAAQclic Entreprises (in French only) through their clicSÉQUR account. For more information, see the page.

Yes. You can choose how you would like the SAAQ to contact you in the “My Profile” section of SAAQclic. You can choose to be contacted online instead of by mail. You will have access to all your electronic correspondence in the “My Messages” section. You will receive an email notification whenever a new communication is posted.

Are you not receiving notifications?

• Check your junk mail or spam folders.
• Make sure that your inbox is not full.
• Make sure that you entered your email address correctly.
• Add nepasrepondre.donotreply@saaq.gouv.qc.ca This link opens your default email software. to your list of approved senders.

In line with other major Québec government bodies like Hydro-Québec and Revenu Québec, payment must be made by direct debit (single annual payment or pre-authorized monthly payments). Credit cards are no longer accepted.

The payment options at service outlets have not changed: debit card, cash, cheque or pre-authorized debit.

• Click on Download.
  The file will be shown in your browser (for example, at the corner of the screen).
• Click on the file to open it. 
  To find it again later, check either:
  • the browser’s menu, in the Downloads section
  • your computer’s Downloads folder

• Click on Download. A notification will appear once the file is downloaded.
• Click on the notification to open the file.
• To find it again later, check:
  • the browser’s menu, in the Downloads section
  • the Files app (iOS) or the My Files app (Android).

• Use the Search function in your file manager or browser.
• Check your Downloads folder.

To make, modify, cancel or check an appointment for a knowledge or road test, you must log in to SAAQclic. For more information about creating your Government Authentication Service account and logging in to SAAQclic, please refer to the section of the FAQ that deals with SAAQclic.

No. You can only access your own driving record in SAAQclic. To obtain a copy of someone else’s driving record, you must obtain that person’s authorization, using the form provided for that purpose. You must then mail us the duly signed authorization form, the Driving Record Search form and, if applicable, the required payment. For more information, refer to the Driving Record Request page.

The conduct record lists all events related to driving a heavy vehicle. However, when no events have been entered in a heavy vehicle driver’s conduct record, that record is not available via SAAQclic. If you would like to receive a copy of your conduct record all the same, you must ask the SAAQ for a copy. You will then have access to your conduct record via SAAQclic.

To find out how to request a copy of your conduct record, please refer to the Heavy Vehicle Driver Conduct Record webpage.

The Régie de l’assurance maladie du Québec (RAMQ) has implemented a temporary measure that will enable you to renew your Health Insurance Card without requiring you to go to an SAAQ service outlet.

If your Health Insurance Card is still valid or has expired in the last six months and you have received your renewal form, you can simply fill out and sign the form and mail it to the RAMQ. The most recent photo on file at the RAMQ will be used to produce your new Health Insurance Card. You will receive your new card in the mail.

Before heading out, make an appointment. Fill out the renewal notice you received from the RAMQ and present it at your appointment along with two pieces of identification, including one with a photo.

The first piece of identification must be one of the following:

• Health Insurance Card with photo;
• Québec driver’s licence with photo;
• proof of known legal presence in Canada;
• permanent resident card;
• Canadian Citizenship Certificate with photo;
• Québec birth certificate issued by the Directeur de l’état civil;
• birth certificate issued by another Canadian province or territory;
• valid or expired passport issued within the last ten years;
• passport card;
• driver’s licence issued by the SAAQ (other than a probationary licence).

The second piece of identification can be one of the following:

• Canadian Armed Forces identity card;
• Certificate of Indian Status;
• taxi driver’s permit issued by the SAAQ or the city of Montréal (this type of permit is no longer issued as of October 10, 2020);
• authorized driver’s permit.

Before going to a service outlet, he must make an appointment. He must then fill out the renewal notice he received from the RAMQ and present it at the appointment along with two pieces of identification, including one with photo.

The first piece of identification must be one of the following:

• Health Insurance Card;
• proof of known legal presence in Canada;
• permanent resident card;
• Canadian Citizenship Certificate with photo;
• Québec birth certificate issued by the Directeur de l’état civil;
• birth certificate issued by another Canadian province or territory;
• valid or expired passport that was issued within the last ten years;
• passport card;
• driver’s licence issued by the SAAQ (other than a probationary licence).

The second piece of identification can be the Certificate of Indian Status.

Your payment notice will soon be available in your SAAQclic⁠ ⁠ file and will also be mailed to you shortly. Please refer to the Driver’s Licence Renewal and Fee Payment page for more information on when your notice will be available.

In most cases, payment of annual renewal fees for driver’s licences, vehicle registration and accessible parking permits must be made through a financial institution. If you are unable to make your payment online, you must go to a service outlet.

Note that if you use certain SAAQclic services related to your driver’s licence or vehicle registration during your renewal period, any applicable fees will be included in the total amount owing.

Yes, you must make an appointment in one of our service outlets to have your photo taken and pay your licence renewal fees. Note that if you are unable to obtain an appointment, you can go to the service outlet without an appointment and you will be given priority service.

You will receive your new licence within 10 to 20 business days.

Your documents will automatically be sent to you by mail.

If you prefer to receive them by email, you can activate the online communications mode in your SAAQclic account. You will receive an email alert informing you when a payment notice or your registration certificate are deposited in your SAAQclic file. Note that you will have to print and sign your registration certificate.

Yes. Condition S (a generic condition) will be replaced by more specific licence conditions (D, E, F and G).

The automated telephone service (1-900 number) to check the validity of a licence has also been replaced by our general information number. To avoid wait times, check whether the driver’s licence is valid through SAAQclic.

The format of the registration certificate and the learner’s licence (for Classes 1, 2, 3, and 6R, a one-day learner’s licence and Condition S) has changed. From now on, they must be printed on white letter size paper (8 ½ x 11 inches).

Since clients will be able to print these official documents themselves, white paper was chosen to make the documents easier to read and print.

No. Only printed and signed documents are considered official.

Since clients can now print their registration certificates issued after February 20, 2023 themselves, white paper makes the certificate easier to read and print.

If these documents were issued after February 20, 2023, they can be downloaded through SAAQclic at any time during their validity period.

If you have lost your registration certificate and it was issued before this date, you must go to a service outlet to receive a new certificate.

Downloading IRP registration certificates (cab cards) through SAAQclic Entreprises (in French only) will be possible at a later date.

The SAAQ has been able to identify some clients in this situation and will mail them their registration certificates. However, you can view and print your registration certificate free of charge through SAAQclic.

If the registration certificate is unavailable in your SAAQclic file, you can ask us to print your registration certificate free of charge by sending us a secure email. Select “Other” and then choose “Vehicle registration or sale” from the drop-down list in the “Inquiry” section. You can also make your request by sending us a private Facebook message. We will then mail you your registration certificate.

If the registration certificate is available in your SAAQclic file, fees will be charged to have us print it for you. You will receive an invoice in the mail and will be able to make your payment through your financial institution. If your registration certificate is paid through pre-authorized debits, the replacement fees will be debited from your bank account on the business day after it is issued.

Yes, if you meet certain criteria, namely if your photo is still valid (taken within the last eight years).

If not, a message will be displayed notifying you that you need to go to a service outlet. If you are outside Québec, you can request a replacement licence by mail or fax.

Yes. You can replace a defective plate (reflective film peeling off) via SAAQclic by selecting “Damaged” as the reason for the replacement. You will have to pay a fee for this service.

Yes. If you are waiting for your plasticized licence, make sure you have your provisional driver’s licence with you whenever you drive. Note that your provisional driver’s licence must be signed in order to be valid.

If you are waiting to receive your metal licence plate for a particular vehicle, make sure you have your temporary paper licence plate when driving the vehicle in question. Note that your temporary licence plate must be signed in order to be valid.

The temporary licence plate will have the same character combination as your metal plate. You must affix the temporary plate to the vehicle's rear window in the top left corner. If the vehicle does not have a rear window, the temporary plate must be affixed to the vehicle:

• in the top left corner of the windshield
  or
• in another visible place

This video (MP4, 29.8 MB)⁠ shows how.

Temporary licence plates and provisional driver’s licences must be printed on white letter size paper (8 ½ x 11 inches).

Since clients will be able to print these documents themselves, white paper was chosen to make the documents easier to read and print.

• A provisional driver’s licence is valid for 20 days.
• A temporary licence plate is valid for 45 days.

Yes. A temporary paper licence plate is an official document, just like the metal licence plate that will be mailed to clients. It has the same character combination as the metal plate and will be associated with the client’s file in our systems.

If necessary, you can also have this letter of explanation (PDF, 317.3 KB)⁠ ⁠ on hand when driving outside Québec.

• Your driver’s licence will be sent to you at the address that appears in your file. It can also be sent to you at a temporary address or a Canadian post office box, such as in the event that you lose it during a trip outside Québec, for example.
• Your licence plate will be sent to you at the address that appears in your file.

Official documents will be delivered by mail within 10 to 20 business days.

• Driver’s licence: If you do not receive your driver’s licence within the period specified (20 business days), file a new request for a replacement licence via SAAQclic and select “Not received (further to a request for a replacement)” as the reason.
• Licence plate: If you do not receive your licence plate within the period specified (20 business days), contact us.

Your payment notice will soon be available in your SAAQclic⁠ ⁠ file and will also be mailed to you shortly. Please refer to the Driver’s Licence Renewal and Fee Payment page for more information on when your notice will be available.

Your payment notice will soon be available in your SAAQclic⁠ ⁠ file and will also be mailed to you shortly. Please refer to the Renewing Registration page for more information on when your notice will be available.

Yes, both options are possible. We encourage you to reuse licence plates that are in good condition. Note that:

• a licence plate can be transferred from a seller (transferor) to a buyer
• buyers can reuse a licence plate they already had

The vehicle can be transferred and registered online through SAAQclic when the following conditions are met:

The seller must:

• be the owner of the vehicle or the registrant if the vehicle is owned by more than one person
• be aged 18 or older

The buyer must:

• be aged 18 or older

The seller and the buyer must:

• carry out the transfer using their respective SAAQclic accounts, and, therefore, have each created their own SAAQclic account
• have the right to sell and buy a vehicle
• have a home address in Québec on file with the SAAQ

The vehicle must:

• be registered in Québec
• be less than 25 years old
• be classified as a passenger vehicle, in other words:
  • be an automobile, sport utility vehicle or minivan
  • have a maximum capacity of nine occupants
  • be used for personal purposes

See the additional information regarding the “Transferring a vehicle to a buyer” service on SAAQclic to make sure the vehicle can be transferred and registered online. 

No. Only the registrant can carry out online operations regarding the vehicle. A co-owned vehicle only appears in the registrant’s file.

The registrant is designated when a vehicle acquired by more than one person is registered.

If your vehicle was registered before January 27, 2023, you can designate the registrant by filling out the Designating a Registrant (Co-Owned Vehicles) form or by going to a service outlet. For more information about registering co-owned vehicles and designating a registrant, consult the Registering a Co-Owned Vehicle Fact Sheet. (PDF, 137.2 KB)⁠ ⁠

• If your recreational vehicle is registered in your name only, you can take it out of storage using  SAAQclic⁠ ⁠.
• If your recreational vehicle is owned by more than one person and a registrant has been designated, the vehicle will appear in the registrant’s file, enabling the registrant to take the vehicle out of storage via SAAQclic.
• If no registrant has been designated for your co-owned recreational vehicle and the vehicle has been in storage for less than 12 months, you can send us an email This link opens your default email software. to have the vehicle taken out of storage. You must enter “Taking a co-owned recreational vehicle out of storage” in the subject line. In the body of the email, you must list the names of all the co-owners appearing on the registration certificate, as well as a telephone number where you can be reached outside Québec at any time. We will mail you your new registration certificate, at your expense.

Email requests to have a vehicle taken out of storage will only be processed for co-owners who are outside Québec.