Société de l'assurance automobile du Québec
Société de l'assurance automobile du Québec

Netiquette

The SAAQ's netiquette defines moderation rules that apply to comments submitted by Web users and the requirements applicable to the protection of privacy.

Thanks for chatting with us!

We are happy to welcome you to our various social media platforms. You have come to the right place to get informed, express yourself and share your ideas and concerns about road safety and our services.

The SAAQ platforms are apolitical.

This netiquette guide defines the set of practices to guide users’ behaviour, moderation rules that apply to comments received and the requirements applicable to the protection of privacy.

Because we believe that working together makes us stronger, we want to use social media so that good ideas gain traction. Be part of the solution!

Moderation

Our Facebook, Instagram, LinkedIn, X (Twitter), Bluesky and YouTube accounts are managed by the Direction des communications et des relations publiques.

Our accounts are moderated during business hours, from Monday to Friday (except for statutory holidays).

All comments are read and considered. However, a comment may be removed without notice in the following cases:

  • Pornographic, vulgar, obscene, or sexually explicit content;
  • Defamatory content, personal attacks, insults, threats, hate speech, or harassment;
  • Threats or incitement to commit a criminal act;
  • Commercial, advertising, or promotional content;
  • Content written in a language other than French or English;
  • Insignificant content (too short, unclear, imprecise, repetitive, etc.);
  • Content unrelated to the topic;
  • Content aimed at promoting or discrediting a political party, its representatives, or SAAQ authorities;
  • Illegal material (e.g., violating a court order);
  • Phishing attempts;
  • Attempts to mobilize the public for any cause other than an SAAQ event.

Respect

We encourage you to share your opinions. However, it becomes less interesting for everyone when a debate turns into a private discussion among a few participants. We therefore invite you to remain inclusive and resist the urge to defend your point of view at all costs against a persistent debater.

Using uppercase in a message is considered shouting. We ask that you avoid doing so. Comments are just as valid and much easier to read when they are written in lowercase.

Protection of personal information

We are committed to respecting privacy. As a result, we cannot go into the particulars of a specific case on social media.

If you want to post photos or videos on our social media pages, make sure that you have the consent of the persons who appear in them.

Protect your personal information and the information of others: be cautious and discreet so that you don't reveal sensitive or personal information if you want to talk about your own experiences.

Intellectual property

We are committed to respecting intellectual property. 

By publishing content on an SAAQ account, users thereby grant the SAAQ the free and unlimited right to use and publish this content.

We will not compensate in any way persons who submit:

  • ideas
  • screenplays
  • proposals
  • concepts
  • etc.

Responsibility for content

Our decision to follow users does not mean that we support them. We follow accounts that we consider relevant to our mission and our status as a public body.

If information is posted that proves false, we are committed to correcting or removing it as quickly as possible and informing users of the situation.

Finally, we reserve the right to change this policy at any time and without prior notice.

Thank you for following us. We’re looking forward to chatting with you!

The SAAQ on social media

Last update: March 14, 2025