The SAAQ’s Web Site and Accessibility

The SAAQ makes its website accessible to people with a disability or various difficulties.

Online accessibility

Accessibility enables people living with a disability and those with various difficulties to have access to information online.

We are committed to ensuring that our site and all its content complies with the government of Québec's Web accessibility standard (standard sur l’accessibilité des sites du Web du gouvernement du Québec – in French only). Most of our site's current content complies with this standard.

However, some content does not comply entirely with the standard:

  • the SAAQ acronym, which is undefined and stands for Société de l'assurance automobile du Québec
  • some video and audio content
  • some PDF documents and forms
  • quizzes
  • interactive maps
  • the Online P@yment service that is used to pay fees associated with a number of online services

Checking accessibility

Our site has been verified with the following computer accessibility technologies:

  • NonVisual Desktop Access (NVDA)
  • Talkback for Android
  • VoiceOver
  • Firefox
  • Chrome
  • headingsMap
  • Web Developer Toolbar
  • WCAG Contrast Checker
  • Color Contrast Analyzer
  • aXe
  • W3C Validator

Description of icons

Here is a list of the icons used on our web site to make navigation easier.

Main menu of the site

Online service

SAAQ service outlet


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SAAQ telephone numbers

SAAQ email address




Laws and regulations

Element that interferes with accessibility

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If you have difficulty navigating our website or consulting a document, we can provide assistance.

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.


TTY/TDD access for the deaf and hearing impaired is available.

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-954-7763
Elsewhere in Québec: 1-800-565-7763

To order a document in an accessible format, please fill out the About Our Publications form.