Société de l'assurance automobile du Québec
Société de l'assurance automobile du Québec

The SAAQ’s website and accessibility

The SAAQ makes its website accessible to people with a disability or various difficulties.

Online accessibility

Accessibility enables people living with a disability and those with various difficulties to have access to information online.

We are committed to ensuring that our website and all its content complies with the government of Québec's website accessibility standard (standard sur l’accessibilité des sites Web  – in French only). Most of our site's current content complies with this standard.

However, some content does not comply entirely with the standard:

  • the SAAQ acronym, which is undefined and stands for Société de l'assurance automobile du Québec
  • some video and audio content
  • some PDF documents and forms
  • quizzes
  • interactive maps
  • the Online P@yment service that is used to pay fees associated with a number of online services

Checking accessibility

Our site has been verified with the following computer accessibility technologies:

  • NonVisual Desktop Access (NVDA)
  • Talkback for Android
  • VoiceOver
  • Firefox
  • Chrome
  • headingsMap
  • Web Developer Toolbar
  • WCAG Contrast Checker
  • Color Contrast Analyzer
  • aXe
  • W3C Validator

Description of icons

Here is a list of the icons used on our website to make navigation easier.

Main menu of the site
Online service
SAAQ service outlet
Search
Share this page on Twitter
Share this page on Facebook
SAAQ telephone numbers
SAAQ email address
Form
Publication
Cost
Laws and regulations
Element that interferes with accessibility
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Help

If you have difficulty navigating our website or consulting a document, we can provide assistance.

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

1-800-361-7620

Deaf and hard of hearing 

There are 2 ways to contact us.

Video relay service (SRV Canada VRS)

To use the video relay service:

  1. Download the SRV Canada VRS app on your iPhone, iPad, Android device or Mac or PC computer.
  2. Follow the steps to create your account.

For more information, please refer to Personal Account – SRV Canada VRS.

Message relay service 

From anywhere in Québec: 711

To order a document in an accessible format, please fill out the About Our Publications form.

Last update: May  1, 2025