The SAAQ’s website and accessibility
The SAAQ makes its website accessible to people with a disability or various difficulties.
Online accessibility
Accessibility enables people living with a disability and those with various difficulties to have access to information online.
We are committed to ensuring that our website and all its content complies with the government of Québec's website accessibility standard (standard sur l’accessibilité des sites Web – in French only). Most of our site's current content complies with this standard.
However, some content does not comply entirely with the standard:
- the SAAQ acronym, which is undefined and stands for Société de l'assurance automobile du Québec
- some video and audio content
- some PDF documents and forms
- quizzes
- interactive maps
- the Online P@yment service that is used to pay fees associated with a number of online services
Checking accessibility
Our site has been verified with the following computer accessibility technologies:
- NonVisual Desktop Access (NVDA)
- Talkback for Android
- VoiceOver
- Firefox
- Chrome
- headingsMap
- Web Developer Toolbar
- WCAG Contrast Checker
- Color Contrast Analyzer
- aXe
- W3C Validator
Description of icons
Here is a list of the icons used on our website to make navigation easier.
| Main menu of the site | |
| Online service | |
| SAAQ service outlet | |
| Search | |
| Share this page on Twitter | |
| Share this page on Facebook | |
| SAAQ telephone numbers | |
| SAAQ email address | |
| Form | |
| Publication | |
| Cost | |
| Laws and regulations | |
| Element that interferes with accessibility | |
| Link will open in a new window |
Help
If you have difficulty navigating our website or consulting a document, we can provide assistance.
Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.
1-800-361-7620
Deaf and hard of hearing
There are 2 ways to contact us.
Video relay service (SRV Canada VRS)
To use the video relay service:
- Download the SRV Canada VRS app on your iPhone, iPad, Android device or Mac or PC computer.
- Follow the steps to create your account.
For more information, please refer to Personal Account – SRV Canada VRS.
Message relay service
From anywhere in Québec: 711
To order a document in an accessible format, please fill out the About Our Publications form.
Last update: May 1, 2025