If a licence plate or registration certificate is lost, stolen, illegible or otherwise damaged, you must ask the SAAQ to replace it.
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").
The procedure for replacing a lost, stolen or illegible registration certificate is different if you are in Québec or elsewhere. In both cases, fees apply.
You must come to one of our service outlets.
You must present one of the following documents:
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 181.5 ko) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
Whether you are a Québec resident, an individual moving outside of Québec or a business establishing itself outside of Québec, you must file your request in writing and ensure that your document contains the following information:
Please enclose your payment (which must be a cheque or money order made out to the Société de l’assurance automobile du Québec) and mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
Once we have received your request, we will open an account and send you a statement of account.
If your licence plate has been damaged, in a accident for example, you can have it replaced by a new plate bearing the same number. Fees apply. The new plate will be mailed to you at the address in your SAAQ file.
To have your damaged licence plate replaced, you must fill out an online request for a replacement.
We replace, free of charge, any licence plate showing signs of wear related to a manufacturing defect causing the reflective film on the licence plate to peel off. Your defective plate will be replaced by a new one bearing the same number. The new plate will be mailed to you at the address in your SAAQ file.
To have your defective licence plate replaced, you must fill out an online request for a replacement.
The procedure for replacing a lost or stolen licence plate is different if you are in Québec or elsewhere. In both cases, fees apply.
For security reasons, a lost or stolen licence plate cannot be replaced by a plate bearing the same number. Therefore, your lost or stolen plate will be replaced by a standard plate bearing a different number. A new registration certificate will also be issued.
You must come to one of our service outlets.
You must present one of the following documents:
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 181.5 ko) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
Whether you are a Québec resident, an individual moving outside of Québec or a business establishing itself outside of Québec, you must file your request in writing and ensure that your document contains the following information:
Please enclose your payment (which must be a cheque or money order made out to the Société de l’assurance automobile du Québec) and mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
Once we have received your request, we will open an account and send you a statement of account.
Following the replacement of your lost or stolen plate, if you wish to obtain a personalized licence plate, fees apply for it to be issued. You will have to use your standard licence plate number (which you will have received when your plate was replaced) to order a personalized licence plate online.
Last update: May 16, 2022
