Replacing a Licence Plate or Registration Certificate
If a licence plate or registration certificate is lost, stolen, illegible or otherwise damaged, you must ask the SAAQ to replace it.
Identity theft
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, go to the To Reach Us web page and click on "Identity theft".
Registration certificate
The procedure for replacing a lost, stolen or illegible registration certificate is different if you are in Québec or elsewhere. Fees may apply in some cases.
Registration certificates can be printed free of charge using SAAQclic .
If the registration certificate is not available in your SAAQclic file, you can ask us to print your registration by sending us a secure email. Select “Other” and then choose “Vehicle registration or sale” from the drop-down list in the “Inquiry” section. You can also make your request by sending us a private Facebook message. You will receive your registration certificate in the mail. Fees apply.
Documents required to replace a registration certificate at a service outlet
You must present one of the following documents:
- driver's licence
- health insurance card
- Canadian passport
- Canadian citizenship certificate
- proof of citizenship issued by Citizenship and Immigration Canada
Fees apply.
If you cannot come to the service outlet yourself
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 657.0 KB) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
Online replacement of your registration certificate
Registration certificates can be reprinted free of charge using SAAQclic online services (for individuals) or SAAQclic Entreprises (for businesses, in French only).
If you are unable to print your registration certificate, you must write a request to have your certificate replaced. Please ensure that your request contains the following information:
- the subject of the request
- your last name and first name, or the name of the business
- your address in Québec
- the licence plate number
- the address to which you would like us to mail your new registration certificate
- the name and telephone number of a contact person in Québec
- your signature
Please mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
- Individuals: 1-855-465-7227
- Businesses: 1-855-868-0152
Please note that fees will be charged.
Lost, stolen, damaged or defective licence plate
If your licence plate is lost, stolen, damaged or defective, you must have it replaced by a new plate. Fees apply.
For security reasons, a licence plate cannot be replaced by a plate bearing the same number. Therefore, your licence plate will be replaced by a standard plate bearing a different number.
Your metal licence plate will be delivered by mail within 10 to 20 business days to the primary address in your SAAQ file.
To legally operate your vehicle while waiting to receive your metal licence plate, you must affix your temporary paper licence plate in the top left corner of the vehicle’s rear window. For vehicles that do not have a rear window, such as motorcycles, snowmobiles and all-terrain vehicles, the temporary plate must be affixed in the top left corner of the windshield or to another visible place on the vehicle.
This video (MP4, 29.8 MB) shows how.
This service is available on SAAQclic.
You must download and print your new vehicle registration certificate and your temporary paper licence plate on standard (8 ½ x 11-inch) white paper as the final step in the online vehicle registration process.
Exceptions:
- You must go to one of our service outlets to have an amateur radio operator licence plate replaced. Avoid waiting in line by making an appointment .
- You must take a plate that has become illegible due to peeling reflective film to one of our service outlets to have it replaced. Plates that have been in use for 5 years or less will be replaced free of charge. Avoid waiting in line by making an appointment .
- A licence plate that is not associated with a vehicle cannot be replaced.
- If you were issued a standard plate in replacement of a personalized licence plate and wish to obtain a new personalized plate, you must use the online licence plate ordering service and enter the number of the standard plate you received as a replacement.
- If your licence plate had an accessible parking permit (previously “disabled parking permit”) sticker on it, you must order a new parking permit. For more information, refer to the page about replacing an accessible parking permit .
If you are unable to request the replacement of your licence plate online, you must go to one of our service outlets. Avoid waiting in line by making an appointment .
Documents required at a service outlet
You must present one of the following documents:
- driver's licence
- health insurance card
- Canadian passport
- Canadian citizenship certificate
- proof of citizenship issued by Citizenship and Immigration Canada
Your new registration certificate and your temporary paper licence plate will be issued to you by the service outlet agent.
If you cannot go to the service outlet yourself
The person requesting the replacement plate on your behalf must bring the original copy of the Power of Attorney (PDF, 657.0 KB) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
If your licence plate is lost, stolen, damaged in an accident or defective (peeling reflective film), you can use SAAQclic to request a replacement plate. Fees apply.
For security reasons, a licence plate cannot be replaced by a plate bearing the same number. Therefore, your licence plate will be replaced by a standard plate bearing a different number.
You must download and print your new vehicle registration certificate and your temporary paper licence plate on standard (8 ½ x 11-inch) white paper as the final step in the online vehicle registration process.
The temporary paper licence plate must be affixed in the top left corner of the vehicle’s rear window . For vehicles that do not have a rear window, such as motorcycles, snowmobiles and all-terrain vehicles, the temporary plate must be affixed in the top left corner of the windshield or to another visible place on the vehicle.
This video (MP4, 29.8 MB) shows how.
Your metal plate will be delivered by mail within 10 to 20 business days to the primary address in your SAAQ file.
You are responsible for arranging to have your new metal licence plate delivered to you from there if needed.
If you are unable to request a replacement plate using our online service, you must file a written request. Please ensure that your request contains the following information:
- the subject of the request
- your last name and first name, or the name of the business
- your address in Québec
- the licence plate number
- the address to which you would like us to mail your new licence plate
- the name and telephone number of a contact person in Québec
- your signature
Please enclose your payment (which must be a cheque or money order made out to the Société de l’assurance automobile du Québec) and mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
- Individuals: 1-855-465-7227
- Businesses: 1-855-868-0152
Once we have received your request, we will open a customer account and send you a statement of account.
Following the replacement of your lost or stolen plate, if you wish to obtain a new personalized licence plate, fees apply for it to be issued. You will have to use the standard licence plate number (which you will have received when your plate was replaced) to order a personalized licence plate using SAAQclic .
Last update: January 28, 2025