Positive feedback, complaint or comment

Expressing your satisfaction or submitting a comment

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You can express your satisfaction or submit a comment regarding a service offered by the SAAQ using our online form, or by mail, by fax or by telephone.

Online form

The online form provides a quick and easy way for you to express your satisfaction or submit a comment.

Fill out the form for individualsFill out the form for businesses (In french only)

Telephone

Monday, Tueday, Thursday and Friday: 8:30 a.m to 4:30 p.m.
Wednesday: 9:30 a.m to 4:30 p.m.
418-528-4949 or 1-866-891-6545

People who are deaf or hard of hearing

The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.

Monday to Friday: 8:30 a.m to 4:30 p.m.
To use this service, call 711.

Mail

Centre de la satisfaction des clientèles

Société de l’assurance automobile du Québec
333, boulevard Jean-Lesage, E-M-30
Québec (Québec) G1K 8J6

FAX

418-646-4777 or 1-866-632-2189

What you should know

Service commitments and processing time

In keeping with our values and commitments, we will provide fair and confidential follow-up regarding your comment.

Your comment will have no bearing on your file at the SAAQ.

Follow-up regarding comments is provided within 15 business days of their receipt.

The SAAQ is committed to providing superior service. What you have to say is important to us. Thank you for taking the time to contact us.

Please note that we do not follow up on anonymous comments and we do not respond to comments that have hateful, threatening or harassing content.

Last update: March 18, 2022