Frequently Asked Questions

As long as the school is suspended, it cannot:

• give driving lessons
• accept new students

However, its offices remain open so that it can:

• issue attestations for the driving lessons taken
• reimburse lessons that have been paid for but not taken (if applicable) to students who would like to continue the course in another school.

It appears in the list of schools that have been closed or whose recognition has been revoked (PDF, 263.2 ko)This file does not meet the Web accessibility standard..

If you were unable to obtain a driving course attestation before the school closed or if you have lost the attestation that was given to you, the SAAQ can issue a duplicate of a lost or missing attestation. Here are the steps to follow:

1. Fill out and sign one of the forms below, in accordance with the licence class:
   Request To Be Issued a Duplicate of a Lost or Missing Attestation – Class 5 (PDF, 127.4 ko)
   Request To Be Issued a Duplicate of a Lost or Missing Attestation – Class 6 (PDF, 203.0 ko)
    
2. Send us the duly signed and completed form along with the required documents.

The SAAQ will analyze your file and send you a course attestation that corresponds to the level you had reached when the school closed, as applicable.

If your contract was active before the school closure and you made one or more payments for lessons that the school did not provide before it closed, you will receive a notice from the SAAQ.

In certain cases, the driving school’s obligations are guaranteed by a surety. The SAAQ can assist you with claiming a reimbursement from this surety. Here are the steps to follow:

1. Fill out and sign one of the forms below, in accordance with the licence class:
   Filing a Claim with the Surety – Class 5 (PDF, 196.1 ko)
   Filing a Claim with the Surety – Class 6 (PDF, 171.4 ko)
    
2. Send us the duly signed and completed form along with the required documents.

The SAAQ will transfer all complete claims that have been received within 65 days of the notice to the surety.  

For any questions regarding this matter, contact us.

Visit the Penalty for Absence page on the Office de la protection du consommateur website.

You must purchase an unused and up-to-date course manual (also called the Road Access Binder in some schools) in a driving school recognized by the SAAQ.

To learn more about the contract for the purchase of supplies, visit the Knowing Where to Buy the Necessary Equipment page on the Office de la protection du consommateur website.

Make sure that you receive and keep the course attestation issued by the school after your cancellation. Otherwise, you will have to redo the part of the course that you have already taken.

To learn how to cancel your registration, visit the Cancelling a Course Registration on the Office de la protection du consommateur website.

Visit the Knowing the Cancellation Terms on the Office de la protection du consommateur website.