Frequently Asked Questions
Certificate of recognition revoked for Steps Driving School (L647)
On February 25, 2026, lthe SAAQ revoked the certificate of recognition for the Class 5 Road Safety Education Program from Steps driving school (L647) which has location at 2101, Transcanadienne à Dorval, H9P 1J1.
The SAAQ will contact all affected students to let them know how to obtain their course attestation and continue their training.
Do you have questions about driving schools or driving courses? Find the answers here!
Driving school recognized by the saaq, but temporarily suspended
As long as the school is suspended, it cannot:
- give driving lessons
- accept new students
However, its offices remain open so that it can:
- issue attestations for the driving lessons taken
- reimburse lessons that have been paid for but not taken (if applicable) to students who would like to continue the course in another school.
Driving school closed or no longer recognized by the SAAQ
A school that closes or that is no longer recognized by the SAAQ (revocation) ceases its activities. As a result, it can no longer give driving lessons for purposes of obtaining a driver’s licence.
If you were unable to obtain a driving course attestation before the school closed or if you have lost the attestation that was given to you, the SAAQ can issue a duplicate of a lost or missing attestation. Here are the steps to follow:
- Fill out and sign one of the forms below, in accordance with the licence class:
Request To Be Issued a Duplicate of a Lost or Missing Attestation – Class 5 (PDF, 124.8 KB)
Request To Be Issued a Duplicate of a Lost or Missing Attestation – Class 6 (PDF, 124.2 KB)
- Send us the duly signed and completed form along with the required documents.
The SAAQ will analyze your file and send you a course attestation that corresponds to the level you had reached when the school closed, as applicable. Driving schools are required to keep student files for 7 years after service contracts end. Student files can be destroyed after the 7-year period in compliance with applicable laws and the SAAQ’s requirements (conditions for recognition).
Like all private enterprises, driving schools are subject to the Act respecting the protection of personal information in the private sector, and are responsible for protecting the personal information they have on file as part of their operations.
If the school closes its doors during the contract term, you can refer to the website of the Office de la protection du consommateur for information on the reimbursement procedure: Courses – Business Closure (gouv.qc.ca)
Registering for a driving course
Visit the Penalty for Absence page on the Office de la protection du consommateur website.
You must purchase an unused and up-to-date course manual (also called the Road Access Binder in some schools) in a driving school recognized by the SAAQ.
To learn more about the contract for the purchase of supplies, visit the Knowing Where to Buy the Necessary Equipment page on the Office de la protection du consommateur website.
Make sure that you receive and keep the course attestation issued by the school after your cancellation. Otherwise, you will have to redo the part of the course that you have already taken.
To learn how to cancel your registration, visit the Cancelling a Course Registration on the Office de la protection du consommateur website.
Visit the Knowing the Cancellation Terms on the Office de la protection du consommateur website.
For any other question about the service contract and related fees, visit the website of the Office de la protection du consommateur .
Last update: February 25, 2026