Do you have questions about driving schools or driving courses? Find the answers here!
As long as the school is suspended, it cannot:
However, its offices remain open so that it can:
A school that closes or that is no longer recognized by the SAAQ (revocation) ceases its activities. As a result, it can no longer give driving lessons for purposes of obtaining a driver’s licence.
If you were unable to obtain a driving course attestation before the school closed or if you have lost the attestation that was given to you, the SAAQ can issue a duplicate of a lost or missing attestation. Here are the steps to follow:
The SAAQ will analyze your file and send you a course attestation that corresponds to the level you had reached when the school closed, as applicable.
If your contract was active before the school closure and you made one or more payments for lessons that the school did not provide before it closed, you will receive a notice from the SAAQ.
In certain cases, the driving school’s obligations are guaranteed by a surety. The SAAQ can assist you with claiming a reimbursement from this surety. Here are the steps to follow:
The SAAQ will transfer all complete claims that have been received within 65 days of the notice to the surety.
For any questions regarding this matter, contact us.
Visit the Penalty for Absence page on the Office de la protection du consommateur website.
You must purchase an unused and up-to-date course manual (also called the Road Access Binder in some schools) in a driving school recognized by the SAAQ.
To learn more about the contract for the purchase of supplies, visit the Knowing Where to Buy the Necessary Equipment page on the Office de la protection du consommateur website.
Make sure that you receive and keep the course attestation issued by the school after your cancellation. Otherwise, you will have to redo the part of the course that you have already taken.
To learn how to cancel your registration, visit the Cancelling a Course Registration on the Office de la protection du consommateur website.
Visit the Knowing the Cancellation Terms on the Office de la protection du consommateur website.
For any other question about the service contract and related fees, visit the website of the Office de la protection du consommateur.
Last update: June 15, 2022