Service statement

The Service Statement allows the SAAQ to express its commitment to offering quality services to its clients within specific time frames. Thanks to its solid team, the SAAQ intends to respect this commitment and provide a positive experience for each and every client.

Our clientele

The public automobile insurance plan covers all Quebecers, whether they are involved in an accident in Québec or anywhere else in the world. The plan also protects tourists and immigrants who might become the victims of an accident on Québec’s road network.

The SAAQ serves the following groups:

• road users
• traffic accident victims
• drivers, whether experienced or learner
• owners of all types of road vehicles
• owners, operators and drivers of heavy vehicles
• people who transport goods and passengers
• businesses with vehicle fleets
• people with disabilities who wish to adapt their vehicle or obtain an accessible parking permit

The SAAQ also relies on the cooperation of multiple partners, both public and private, to bolster its efforts to promote road safety, foster research and data exchange, and provide services (e.g. driving schools, road vehicle dealers, etc.).

Public results in the interest of transparency

The results of our commitments are published each year in the SAAQ’s annual report.

Read our Service Statement (PDF, 4.3 MB)⁠ (in French only).