General information

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal: 514-954-7763
Elsewhere: 1-800-565-7763

The SAAQ can help you access a professional LSQLangue des signes québécoise or ASLAmerican Sign Language sign-language interpreter. To find out more, visit the Sign-Language Services page.

Information for accident victims

The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711. 

Positive feedback, complaint or comment

Use the Bell Relay service to express your satisfaction or to file a complaint or comment.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.

Please note that this service will be unavailable from 8:30 a.m. to 10:00 a.m. on June 22, 2017. Thank you for your understanding.

To know more about the payments recorded in your file and the documents we have received, the business hours are:

• Monday to Friday: 8 a.m. to 6 p.m.
• Saturday: 8 a.m. to 3 p.m.

Centre de la satisfaction des clientèles

Monday, Tuesday, Thursday and Friday : between 8:30 a.m. and 4:30 p.m.
Wednesday : between 9:30 a.m. and 4:30 p.m.

Québec area: 418-528-4949
Elsewhere in Québec: 1-866-891-6545

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Québec area: 418-643-5506
Elsewhere in Québec: 1-800-561-2858

For new residents who are Canadian citizens and whose licence was issued in another Canadian province

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

For all other new residents who wish to exchange their driver’s licence

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-954-7771
Elsewhere (Québec, Canada, United States): 1-888-356-6616

Identity theft happens when someone uses your personal information, such as:

• your name
• your address
• your driver's licence number
• your registration certificate number
• your licence plate number

What to do in the event of identity theft

Step 1 – File a complaint with your local police department

Step 2 – Check your driving record

• online, using the Requesting a Copy of a Driving Record service
• using our automated telephone service
• by telephone:
  Québec area: 418-643-7620
  Montréal area: 514-873-7620
  Elsewhere (Québec, Canada, United States): 1-800-361-7620

Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us: 

• a copy of the police report filled out and signed by the officer who recorded the complaint, or the report number 
• a copy of the documents submitted along with the complaint

By mail

Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec)  G1K 8J6

By fax

418-643-1262

Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.

Our road safety advisors organize, free of charge, road safety awareness activities with road users and for workplaces and schools.

Read the road safety advisors’ service offer: Road Safety Awareness—Let Us Help You! (PDF, 528 KB)

Region	Telephone number
Capitale-Nationale, Chaudière-Appalaches, Bas-Saint-Laurent, Gaspésie–Îles-de-la-Madeleine	581 989-6591
Saguenay–Lac-Saint-Jean, Côte-Nord	581 306-1575
Montréal, Laval, Lanaudière, Basses-Laurentides	514 299-1160
Montérégie	450 374-4060
Estrie, Mauricie, Centre-du-Québec	819 434-7006
Outaouais, Abitibi-Témiscamingue, Nord-du-Québec, Hautes-Laurentides	819 576-3071

Québec area: 418-643-5213
Montréal area: 514-873-5803
Elsewhere (Québec, Canada, United States): 1-888-667-8687

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

1-900-565-1212

Fees of $1.80 per call apply and will be charged to your telephone bill.

Please note that this service is unavailable in the following cases:

• calls made from a cell phone
• calls made from a public telephone
• calls from a business or home where 900 services have been blocked on request
• calls made from outside Québec
• collect calls
• calls billed to a third telephone number
• calls made with a calling card (service providers must give their authorization)
• calls made from a hotel, motel or other establishment (e.g. hospital) that requires the assistance of an operator

1-900-565-1212

Fees of $1.80 per call apply and will be charged to your telephone bill.

Please note that this service is unavailable in the following cases:

• calls made from a cell phone
• calls made from a public telephone
• calls from a business or home where 900 services have been blocked on request
• calls made from outside Québec
• collect calls
• calls billed to a third telephone number
• calls made with a calling card (service providers must give their authorization)
• calls made from a hotel, motel or other establishment (e.g. hospital) that requires the assistance of an operator