The SAAQ has introduced the following measures to reduce wait times in service outlets and avoid penalizing clients:
- Reuse of the photo on file when renewing a health insurance card
As a temporary measure, the Régie de l’assurance maladie du Québec (RAMQ) is allowing people to reuse the most recent photo of them it has on file when renewing their health insurance card. People who have already received their renewal notice from the RAMQ do not need to go to an SAAQ service outlet. They can simply fill out and sign their renewal notice and drop it in the mail. Please refer to the RAMQ’s press release for more information on this measure.
Additional steps
- The SAAQ has implemented an action plan to improve client service. The plan includes the following measures:
- 150 additional employees will gradually be assigned to help out in service outlets experiencing the highest traffic.
- Service outlets will open earlier and stay open later to handle overflow, as required. In addition, certain services will be available by appointment on weekends.
- Average wait times in each service outlet will be posted on the SAAQ website.
- Self-service kiosks will be added in some service outlets.
- Anyone who would like help with creating their Government Authentication Service account in order to access SAAQclic can now take advantage of the simplified authentication process that is available in 16 SAAQ service centres (Langelier, Gatineau, Laval, Longueuil, Lebourgneuf, Drummondville, Victoriaville, Thetford Mines, Matane, Gaspé, Alma, Saguenay, Roberval, Rouyn-Noranda, La Sarre and Sherbrooke). The simplified process requires only 2 pieces of identification (instead of 4) in order to create a SAAQclic account. In addition to their health insurance card and driver’s licence or learner’s licence, people must also provide a valid email address.
- Anyone who would like help creating their SAAQclic account can speak with one of our representatives by calling 1-833-466-1322.
- Anyone having trouble creating their Government Authentication Service account can contact Services Québec at 1-877-644-4545.
For more information, please refer to the FAQ page.