Tabling of the 2021 Annual Report

The SAAQ’S 2021 Annual Report (PDF, 6.3 Mo)This file does not meet the Web accessibility standard. (available in French only) has been tabled in the National Assembly by the Minister of Transport, Mr. François Bonnardel.

The year 2021 marked the beginning of the new 2021-2025 strategic plan.

Here are some highlights:

  • The rate of use of digital services reached 54%, which is greater than the annual goal.
  • The SAAQ’s customer satisfaction score remained steady at 8.4/10.
  • The employee engagement rate reached 85%, which is higher than the average rate for the best employers.
  • The SAAQ inspires confidence for 80% of Quebecers.
  • It was announced that $1.158 billion in surplus capital would be returned to more than 6.4 million Quebecers in the form of a payment holiday from the insurance contribution applicable to driver’s licences in 2022 and 2023.
  • Insurance contributions are the lowest in Canada.