The year 2021 marked the beginning of the new 2021-2025 strategic plan.
Here are some highlights:
The rate of use of digital services reached 54%, which is greater than the annual goal.
The SAAQ’s customer satisfaction score remained steady at 8.4/10.
The employee engagement rate reached 85%, which is higher than the average rate for the best employers.
The SAAQ inspires confidence for 80% of Quebecers.
It was announced that $1.158 billion in surplus capital would be returned to more than 6.4 million Quebecers in the form of a payment holiday from the insurance contribution applicable to driver’s licences in 2022 and 2023.
