Replacing a Driver’s Licence

Identity theft

If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").

Procedure to replace your licence

Online (this service is available on SAAQclic)

• The photo and the signature in your file must meet certain criteria in order to be reused for your new licence. In particular, they must be less than 8 years old. Otherwise, you will be asked to make an appointment at a service outlet to have your licence replaced.
• You will have to print a copy of your provisional licence and keep it with you until you receive your official licence in the mail.

At a service Outlet

Step 1 – Go to one of our service outlets and present one of the following documents:

• Current damaged licence, if the photo and information are still legible
• Previous driver's licence, other than an authorized driver's permit
• Valid Québec health insurance card with photo
• Canadian passport
• Foreign passport along with proof of known legal presence in Canada
• Canadian citizenship certificate with photo
• Permanent resident card
• Canadian Armed Forces identity card
• Certificate of Indian Status

If you do not have any of these documents, you must present 2 other official documents

The 1st document must be one of the following:

• A birth certificate
• Proof of known legal presence in Canada
• Confirmation of permanent residence

The 2nd document must contain a photo:

• A driver's licence from another Canadian province or territory
• A foreign driver's licence

Step 2 – Pay the licence replacement fees

• Plasticized learner's licence or restricted licence: $14.40
• Paper learner's licence or restricted licence: $5.05
• Authorized driver's permit: $16.90
• Driver's licence or probationary licence with photo: $14.40
• Driver's licence or probationary licence without photo: $12.40

Payment options

At our service outlets, we accept payment:

• in cash
• by Interac (debit card)—not available in some service outlets
• by cheque or money order

Payment by credit card is not accepted.

To avoid waiting in line, we strongly recommend that you make an appointment online before going to a service outlet.

Identity theft

If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").

Procedure to replace your licence

Online (this service is available on SAAQclic)

• The photo and the signature in your file must meet certain criteria in order to be reused for your new licence. In particular, they must be less than 8 years old. Otherwise, you will not be able to use this online service and will have to apply for a replacement licence by mail or fax.
• You will have to print a copy of your provisional licence and keep it with you until you receive your official licence in the mail.

By mail or by fax

Send a licence replacement request

Make sure to indicate the following information in your request:

1. the subject of your request (loss, theft or damage)
2. the expected length of your stay outside Québec
3. the reason for your stay outside Québec (business, vacation, etc.)
4. your last name and first name
5. your date of birth
6. your driver's licence number, if you know it
7. your address in Québec and your address outside Québec
8. a telephone number where you can be reached outside Québec, or where a respondent can be reached in Québec
9. the mailing address where we are to send the driver's licence
10. your signature

Make sure to enclose your payment

You must enclose payment of the licence replacement fees:

• plasticized learner's licence or restricted licence: $14.40
• paper learner's licence or restricted licence: $5.05
• authorized driver's permit:  $16.90
• driver's licence or probationary licence with photo: $14.40
• driver's licence or probationary licence without photo: $12.40

Accepted methods of payment

• Cheque or money order

If payment is not enclosed with your request, we will open an account to which we will charge the required licence replacement fees.

By mail

Service aux particuliers
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

By fax

• Québec area: 418-644-1497
• Elsewhere (Québec, Canada, United States), toll-free: 1-855-465-7227

Replacement licence

If you are eligible, you will receive a licence bearing the photo and signature found in your file. This licence will remain valid until your plastic licence (the actual card) has to be replaced.

If you are not eligible, you will receive a licence without a photo or signature that will be valid for up to 12 months, that is, until your next licence renewal. A licence without photo or signature is a special measure that allows you to drive until you return to Québec. When you  return to Québec, you will have to replace this licence.

Go to one of our service outlets to obtain a driver's licence with photo and signature.