If you were involved in a traffic accident in which you sustained bodily injury, the SAAQ is there to help you. Here is the procedure to follow to report your accident.
Under the public automobile insurance plan, all Quebecers are covered in the event of a traffic accident in Québec or anywhere else in the world, regardless of whether they were responsible.
You must take the following actions as quickly as possible:
Certain types of accidents are not covered by the public automobile insurance plan.
If the accident occurred while you were exercising the duties of your employment, you must report your accident to the Commission des normes, de l'équité, de la santé et de la sécurité du travail.
If your aggressor used a vehicle against you, you may file a claim for compensation:
or
Phone us to find out about the procedure that applies to your case.
If you were injured in a traffic accident while providing emergency assistance to another person, you may file a claim for compensation:
or
Phone us to find out about the procedure that applies to your case.
You have a maximum of 3 years from the date of the accident to file a compensation claim to the SAAQ.
In the case of a hit-and-run, you may be entitled to compensation for property damage.
When you see a physician, make sure he or she completes the initial report and gives it to you as soon as possible.
Finding a physician
Unfortunately, the SAAQ cannot help you find a physician or get an appointment more quickly. If you do not have a physician, refer to the list of network clinics in your area.
You may claim:
To find out the maximum amounts payable by the SAAQ following a traffic accident, refer to the Compensation Table (PDF, 186.7 ko).
Use our online service to file your compensation claim.
If you prefer to file your claim using the paper form, you must first call us to open a file and be given a claim number. You will need this number to complete the required compensation claim documents.
Select the form that applies to your situation
Disability lasting 8 days or longer
Disability lasting 7 days or less
Other ways of obtaining the claim for compensation form
You have a maximum of 3 years from the date of the accident to file a compensation claim to the SAAQ.
In the case of a hit-and-run, you may be entitled to compensation for property damage.
Remember to write your claim number on all documents you enclose with your claim.
These documents will be required if you are unable to work for more than 7 consecutive days after your accident.
If you were scheduled to begin new employment within 6 days after the date of your accident…
You will be deemed to be holding that employment at the time of the accident.
You must send us, for each of the past 3 years:
Resident of Québec
Resident of other Canadian provinces
Non-resident of Canada
You must have the Attestation of School Attendance form completed. This form is provided to you with the claim for compensation form.
You must have the Confirmation of Employment Insurance Benefits Lost or Confirmation of Employment-Assistance Allowance Lost form completed. This form is provided to you with the claim for compensation form.
If you are no longer able to perform your usual work in the family business, you are entitled to a reimbursement of the labour costs incurred to hire someone to replace you for the first 180 days after your accident.
Use our Reimbursement of Expenses and Document Submission online service
1 866 289-7952
Société de l'assurance automobile du Québec
Case postale 2500, succursale Terminus
Québec (Québec) G1K 8A2
If you file your claim online or by fax…
You are not required to mail us the original documents.
Remember to write your claim number on all your documents (receipts, invoices, etc.).
Once you have filed your compensation claim along with the required documents, we will send you a receipt confirmation on which the name of the compensation officer assigned to your case will be indicated.
If necessary, your compensation officer will contact you within 10 business days after receiving your compensation claim to inform you about the steps and processing times involved in your file.
If your claim is accepted, your compensation officer will indicate to you, in writing, the indemnities to which you are entitled and the amounts you will receive.
If you disagree with a decision by your compensation officer, phone him or her for additional explanations. If you still disagree with the decision, you have the right to contest that decision.
Direct deposit of the indemnities
The SAAQ can deposit your indemnities directly into your bank account. If you choose this option, complete the Direct Deposit (PDF, 472.4 ko) form and remember to enclose a cheque marked “VOID.”
Based on your replies, you do not appear to have a claim to file for the time being.
You have a maximum of 3 years as of the date of the accident, the onset of injury or the death of an accident victim to file a compensation claim with the SAAQ.
Last update: May 17, 2022
