If a licence plate or registration certificate is lost, stolen, illegible or otherwise damaged, you must ask the SAAQ to replace it.
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").
The procedure for replacing a lost, stolen or illegible registration certificate is different if you are in Québec or elsewhere. Fees may apply in some cases.
The new white registration certificates issued after February 20, 2023 can be printed free of charge using SAAQclic.
If you do not have access to SAAQclic, you can ask us to print your registration certificate free of charge by sending us a secure email. Select “Other” and then choose “Vehicle registration or sale” from the drop-down list in the “Inquiry” section. You can also make your request by sending us a private Facebook message. You will receive your registration certificate in the mail.
These certificates will be replaced free of charge in a service outlet because it is not possible at this time to reprint green certificates using SAAQclic. Once you receive a white certificate, however, you will be able to reprint it using SAAQclic.
You must present one of the following documents:
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 298.8 ko) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
The new white registration certificates issued after February 20, 2023 can be reprinted free of charge using SAAQclic (for individuals) or SAAQclic Entreprises (for businesses, in French only).
If you are unable to print your registration certificate, you must file a written request to have your certificate replaced. Please ensure that your request contains the following information:
Please mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
If your licence plate is lost, stolen, damaged or defective, you can have it replaced by a new plate. Fees apply.
For security reasons, a licence plate cannot be replaced by a plate bearing the same number. Therefore, your licence plate will be replaced by a standard plate bearing a different number.
Your metal licence plate will be delivered by mail within 10 to 20 business days to the primary address in your SAAQ file.
To legally operate your vehicle, you must affix your temporary paper licence plate to your vehicle while waiting to receive your metal licence plate. For vehicles that do not have a rear window, such as motorcycles, snowmobiles and all-terrain vehicles, the temporary plate must be affixed in the top left corner of the windshield or to another visible place on the vehicle.
This video (MP4, 29.8 Mo) shows how.
This service is available on SAAQclic.
Exceptions:
You must download and print your new vehicle registration certificate and your temporary paper licence plate on standard (8 ½ x 11-inch) white paper as the final step in the online vehicle registration process.
If you are unable to request the replacement of your licence plate online, you must go to one of our service outlets. Avoid waiting in line by making an appointment.
You must present one of the following documents:
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 298.8 ko) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
If your licence plate is lost or stolen, if it is damaged in an accident or if the reflective film is peeling off, you can use SAAQclic to request to have it replaced. Fees apply.
For security reasons, a licence plate cannot be replaced by a plate bearing the same number. Therefore, your licence plate will be replaced by a standard plate bearing a different number.
You must download and print your new vehicle registration certificate and your temporary paper licence plate on standard (8 ½ x 11-inch) white paper as the final step in the online vehicle registration process.
The temporary paper licence plate must be affixed to the vehicle’s rear window in the top left corner. For vehicles that do not have a rear window, such as motorcycles, snowmobiles and all-terrain vehicles, the temporary plate must be affixed in the top left corner of the windshield or to another visible place on the vehicle.
This video (MP4, 29.8 Mo) shows how.
Your metal plate will be delivered by mail within 10 to 20 business days to the primary address in your SAAQ file.
You are responsible for arranging to have your new metal licence plate delivered to you from there if needed.
If you are unable to use our online services to request a replacement, you must file a written request. Please ensure that your request contains the following information:
Please enclose your payment (which must be a cheque or money order made out to the Société de l’assurance automobile du Québec) and mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
Once we have received your request, we will open an account and send you a statement of account.
Following the replacement of your lost or stolen plate, if you wish to obtain a personalized licence plate, fees apply for it to be issued. You will have to use your standard licence plate number (which you will have received when your plate was replaced) to order a personalized licence plate using SAAQclic.
Last update: July 20, 2023
