If a licence plate or registration certificate is lost, stolen, destroyed, illegible or otherwise damaged, you must ask the SAAQ to replace it.
The procedure for replacing a licence plate or registration certificate is different if you are in Québec or elsewhere. Fees apply in both cases.
Reflective film wearing off
We replace, free of charge, any licence plate showing signs of wear related to a manufacturing defect causing the reflective film on the licence plate to peel off, no matter the age of the licence plate. To have your licence plate replaced, you must bring it to one of our service outlets. Please note that, if the licence plate was issued by other partners, certain fees may apply.
A personalized licence plate reported missing or stolen cannot be replaced by another licence plate with the same character combination. To obtain a new personalized licence plate, you must submit a new request for a different character combination and pay the personalized licence plate acquisition fees.
If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").
You must come to one of our service outlets.
You must present one of the following documents:
The person who will be making the request in your place must bring the original copy of the Power of Attorney (PDF, 154 KB) form completed by you.
If the vehicle belongs to a business, the person acting on its behalf must bring the original copy of a document authorizing the person to act in that capacity.
Whether you are a Québec resident, an individual moving outside of Québec or a business establishing itself outside of Québec, you must file your request in writing and ensure that your document contains the following information:
Please enclose your payment (which must be a cheque or money order made out to the Société de l’assurance automobile du Québec) and mail your request to:
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
333, boulevard Jean-Lesage, N-3-14
C. P. 19600, succursale Terminus
Québec (Québec) G1K 8J6
If you are a Québec resident, you may also fax your request to one of the following numbers:
Once we have received your request, we will open an account and send you a statement of account.