The SAAQ keeps a record on every owner and every operator of heavy vehicles to monitor their conduct.
New versions of the Conduct Review Policy for Heavy Vehicle Owners and Operators and the Conduct Review Policy for Heavy Vehicle Drivers came into force on February 17, 2023. The Excellence Program for Heavy Vehicle Drivers was also abolished on that date. Please refer to the page regarding the revisions that have been made to the conduct review policies for heavy vehicle owners, operators and drivers for more information.
The conduct record lets us identify owners and operators of heavy vehiclesVehicle with a gross vehicle weight rating (GVWR) of 4,500 kg or more, as indicated on the compliance label. that represent a risk to road safety and the integrity of the road network.
We keep a conduct record on every heavy vehicle owner or operator (HVOO) required to register in the register of owners and operators of heavy vehicles of the Commission des transports du Québec (CTQ), namely:
Events that occurred in Québec or another Canadian jurisdiction are entered in the record for a period of 2 years, except for events related to alcohol-impaired driving, which remain in the record for 10 years.
A copy of your conduct record is provided:
Note that it has been possible to obtain a heavy vehicle owner, operator or driver conduct record since May 23.
HVOOs can now obtain a copy of their conduct record via SAAQclic Entreprises.
To access our online services, a business’s managers or officers must be authorized to consult records (Consulter les dossiers (120)) in clicSÉQUR.
We highly recommend that HVOOs download an updated copy of their conduct record, even if they obtained a copy relatively recently (prior to May 8), because a number of adjustments have been made in recent weeks.
Conduct records are updated whenever adjustments are made, with the updated version ready for download the following day. Conduct records are also automatically updated every 7 days.
For more information, read the latest edition of Le Relayeur (in French only): Disponibilité des états de dossier des PEVL et des suivis de comportement des CVL.
If you are unable to use our online services but would like to request a copy of your conduct record or have any questions, you can contact us:
You may authorize another person to request a copy of your record, by filling out the form entitled Authorization for the Disclosure of a Heavy Vehicle Owner or Operator Record by the Société de l'assurance automobile du Québec (PDF, 185.0 ko).
The completed form must be enclosed with the request.
Direction des politiques, de la performance et des relations avec le milieu
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, E-4-32
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
HVOOs can give their attorney access to their clicSÉQUR account. Their attorney will then be able to use SAAQclic Entreprises to obtain a copy of the HVOO’s conduct record.
Applications to have a conduct record adjusted must be faxed to 418 643 1896 or mailed to the address provided above. Note that you must now include with your application the form entitled Application to Have a Conduct Record Adjusted – Heavy Vehicle Owners, Operators and Drivers.
Last update: May 23, 2023