Owners and Operators

Monitoring the Conduct of Heavy Vehicle Owners and Operators

The SAAQ keeps a record on every owner and every operator of heavy vehicles to monitor their conduct.

Purpose of the conduct record

The conduct record lets us identify owners and operators of heavy vehiclesA road vehicle having a gross vehicle weight rating (GVWR) of 4,500 kg or more, or a combination of road vehicles having a gross combination weight rating of 4,500 kg or more. The following vehicles are also considered to be heavy vehicles regardless of their GVWR: buses, minibuses, tow trucks, vehicles transporting dangerous substances requiring the display of safety marks. that represent a risk to road safety and the integrity of the road network.

Owners and operators covered

We keep a conduct record on every heavy vehicle owner and operator required to register in the register of owners and operators of heavy vehicles of the Commission des transports du Québec (CTQ), namely:

  • owners and operators of heavy vehicles registered in Québec, whether the vehicles are operated in Québec or in another Canadian jurisdiction
  • operators of heavy vehicles that are registered outside Canada but operated in Québec

The conduct record contains the following information

  • The status (owner, operator or owner-operator)
  • The safety rating assigned by the CTQ
  • The total number of points accumulated in each conduct area of the ongoing conduct review as well as the number of points that must not be reached (threshold value)
  • Critical events
  • Facility audit results (pass or fail)
  • The main declared activity and the size of the vehicle fleet
  • The results of mechanical inspections carried out as part of roadside inspections or performed by a road vehicle inspection agent at the request of a peace officer (“vehicle” out-of-service orders)
  • Offences committed by the operator and the drivers at the wheel of a heavy vehicle and the associated number of points
  • “Driver” out-of-service ordersAn order temporarily prohibiting a driver from driving a heavy vehicle as a result of the driver's failure to comply with certain provisions of the Regulation respecting the hours of driving and rest of heavy vehicle drivers. and the number of associated points
  • Accidents in which the drivers were involved and the number of associated points
  • Events related to alcohol-impaired driving at the wheel of a heavy vehicle by drivers whose services are used by the owner or operator

Events that occurred in Québec or another Canadian province are entered in the record for a period of 2 years, except for events related to alcohol-impaired driving, which remain in the record for 10 years.

Requesting a copy of your conduct record

Useful information

You should check your HVOO's record periodically to stay abreast of any events that have been entered and have any necessary corrections made.

You record will be sent to you free of charge:

  • at any time, simply by requesting a copy yourself
  • as part of an intervention on our part

How to submit a request

The only way to obtain a copy of your record in person is to go to one of our 9 service centres. Otherwise, your record will be mailed to you.

In person, at one of our service centres

Drummondville

80, rue Belleville
J2C 5T1

819-475-8473

Gatineau

975, boul. Saint-Joseph
J8Z 1W8

819-772-3993

Laval

1545, boul. Le Corbusier, bureau 75
H7S 2K6

450-682-6196

Longueuil

2877, chemin de Chambly, local 50
J4L 1M8

450-468-6588

Montréal

855, boul. Henri-Bourassa Ouest, bureau 100
H3L 1P3

514-873-3047

Québec

787, boul. Lebourgneuf
G2J 1C3

418-528-1407

Rimouski

195–B, avenue Léonidas Sud
G5L 2T5

418-727-3683

Rouyn-Noranda

32, avenue Québec
J9X 6P9

819-763-3400

Saguenay

2655, boul. du Royaume
G7S 4S9

418-548-0864

If you go to one of our service outlets to obtain a copy of your record, you will receive it by mail.

By telephone

1-800-554-4814,  from 8:30 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday and Friday, and from 9:30 a.m. to 4:30 p.m. on Wednesday

By email

 courrier@saaq.gouv.qc.caCe lien ouvrira votre logiciel de messagerie par défaut.

By fax

418-643-1896

By mail

Direction des politiques et des programmes
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, E-4-32
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

Useful information

Request made by a third party

You may authorize another person to request a copy of your record, by filling out the form entitled Authorization for the Disclosure of a Heavy Vehicle Owner's and Operator's Record by the Société de l'assurance automobile du Québec (PDF, 336 KB).

The completed form must be enclosed with the request.

By mail

Direction des politiques et des programmes
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, E-4-32
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6