Owners and Operators

Monitoring the Conduct of Heavy Vehicle Owners and Operators

The SAAQ keeps a record on every owner and every operator of heavy vehicles to monitor their conduct.

Purpose of the conduct record

The conduct record lets us identify owners and operators of heavy vehiclesVehicle with a gross vehicle weight rating (GVWR) of 4,500 kg or more, as indicated on the compliance label. that represent a risk to road safety and the integrity of the road network.

Owners and operators covered

We keep a conduct record on every heavy vehicle owner and operator required to register in the register of owners and operators of heavy vehicles of the Commission des transports du Québec (CTQ), namely:

• owners and operators of heavy vehicles registered in Québec, whether the vehicles are operated in Québec or in another Canadian jurisdiction
• operators of heavy vehicles that are registered outside Canada but operated in Québec

The conduct record contains the following information

• The status (owner, operator or owner-operator)
• The safety rating assigned by the CTQ
• The total number of points accumulated in each conduct area of the ongoing conduct review as well as the number of points that must not be reached (threshold value)
• Critical events
• Facility audit results (pass or fail)
• The main declared activity and the size of the vehicle fleet
• The results of mechanical inspections carried out as part of roadside inspections or performed by a road vehicle inspection agent at the request of a peace officer (“vehicle” out-of-service orders)
• Offences committed by the operator and the drivers at the wheel of a heavy vehicle and the associated number of points
• “Driver” out-of-service ordersAn order temporarily prohibiting a driver from driving a heavy vehicle as a result of the driver's failure to comply with certain provisions of the Regulation respecting the hours of driving and rest of heavy vehicle drivers. and the number of associated points
• Accidents in which the drivers were involved and the number of associated points
• Events related to alcohol-impaired driving at the wheel of a heavy vehicle by drivers whose services are used by the owner or operator

Events that occurred in Québec or another Canadian province are entered in the record for a period of 2 years, except for events related to alcohol-impaired driving, which remain in the record for 10 years.

Requesting a copy of your conduct record

You record will be sent to you free of charge:

• at any time, simply by requesting a copy yourself
• as part of an intervention on our part

How to submit a request

The only way to obtain a copy of your record in person is to go to one of our 9 service centres. Otherwise, your record will be mailed to you.

In person, at one of our service centres

Drummondville 80, rue Belleville J2C 5T1 819-475-8473	Gatineau 975, boul. Saint-Joseph J8Z 1W8 819-772-3993
Laval 1545, boul. Le Corbusier, bureau 75 H7S 2K6 450-682-6196	Longueuil 2877, chemin de Chambly, local 50 J4L 1M8 450-468-6588
Montréal 855, boul. Henri-Bourassa Ouest, bureau 100 H3L 1P3 514-873-3047	Québec 787, boul. Lebourgneuf G2J 1C3 418-528-1407
Rimouski 195–B, avenue Léonidas Sud G5L 2T5 418-727-3683	Rouyn-Noranda 32, avenue Québec J9X 6P9 819-763-3400
Saguenay 2655, boul. du Royaume G7S 4S9 418-548-0864

If you go to one of our service outlets to obtain a copy of your record, you will receive it by mail.

By telephone

1-800-554-4814,  from 8:30 a.m. to 4:30 p.m. on Monday, Tuesday, Thursday and Friday, and from 9:30 a.m. to 4:30 p.m. on Wednesday

By email

courrier@saaq.gouv.qc.ca This link opens your default email software.

By fax

418-643-1896

By mail

Direction des politiques, de la performance et des relations avec le milieu
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, E-4-32
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

Last update: May  4, 2022