Driver

Heavy Vehicle Driver Conduct Record

The conduct record contains all the events associated with driving a heavy vehicle.

The information in the conduct record of drivers of heavy vehiclesA road vehicle having a gross vehicle weight rating (GVWR) of 4,500 kg or more, or a combination of road vehicles having a gross combination weight rating of 4,500 kg or more. The following vehicles are also considered to be heavy vehicles regardless of their GVWR: buses, minibuses, tow trucks, vehicles transporting dangerous substances requiring the display of safety marks. is included in 2 documents:

  • Monitoring of Heavy Vehicle Driver Conduct
  • Information Concerning the Driver's Record

Monitoring of Heavy Vehicle Driver Conduct document

This document presents a heavy vehicle driver's conduct record by listing the conduct areasA set of events grouped together based on their nature and used as a basis for the ongoing conduct review of heavy vehicle drivers. and their respective threshold values. It includes any events related to driving heavy vehicles registered in Québec that are operated on Canadian territory.

The document provides details of any events related to the actions of a heavy vehicle driver in the exercise of his or her duties, regardless of which operator was using that driver's services when the events occurred.

The document includes:

  • critical events
  • events related to alcohol-impaired driving
  • accidents in which the driver was involved, and the number of points associated with each accident
  • offences and out-of-service ordersAn order temporarily prohibiting a driver from driving a heavy vehicle as a result of the driver's failure to comply with certain provisions of the Regulation respecting the hours of driving and rest of heavy vehicle drivers., as well as the associated number of points
  • the total number of points accumulated by the driver in each conduct area
  • the level of excellence, if you are a member of the Excellence Program for Heavy Vehicle Drivers
  • The prohibition from driving a heavy vehicle ordered by the Commission des transports du Québec (CTQ), if applicable

Events remain in the conduct record for 2 years, except for alcohol-impaired driving, which remain in the record for 10 years.

To obtain a copy of the Monitoring of Heavy Vehicle Driver Conduct document

If you are a heavy vehicle driver, you may obtain a copy of the document free of charge by filing a request yourself.

By telephone

1 800 554-4814, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

By fax

418 643-1896

By mail

Service du suivi du privilège de circuler
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

Useful information

For reasons of security and the protection of personal information…

You will receive a copy of the document by mail at the address that appears in your record, within 5 to 10 business days.

Information Concerning the Driver's Record document

The Information Concerning the Driver's Record document provides a general overview of a driver's record (all types of vehicles combined).

It includes a section that summarizes any events related to driving a heavy vehicle registered in Québec.

If any events appear in this section, the driver can request a copy of the Monitoring of Heavy Vehicle Driver Conduct document for more details.

To obtain the Information Concerning the Driver's Record document

You can obtain, free of charge, the Information Concerning the Driver's Record document. You can do so:

Procedure for obtaining a driving record

  • online, using the Driving Record Request service
  • by telephone, using the Interactive Voice Response (IVR) system
  • by telephone, Monday through Friday, from 8:00 a.m. to 5:00 p.m.
    • in the Québec area: 418-643-7620
    • in the Montréal area: 514-873-7620
    • from elsewhere (Québec, Canada, United States): 1-800-361-7620
  • by mail:
    Division de la diffusion (act. 850)
    Société de l’assurance automobile du Québec
    Case postale 19600, succursale Terminus
    Québec (Québec)  G1K 8J6
For reasons of security and the protection of personal information…

You will receive a copy of the document by mail at the address that appears in your record, within 5 to 10 business days.

To obtain a driving record (insurer, employer, vehicle fleet owner)

If you wish to obtain a copy a person's driving record, you must obtain that person's authorization.

Procedure

  1. Fill out the appropriate form:
  2. Fill out the Driving Record Search (PDF, 369 KB) form
  3. Mail the forms, along with a cheque or money order, to:
    Division de la diffusion (act. 850)
    Société de l'assurance automobile du Québec
    Case postale 19600, succursale Terminus
    Québec (Québec) G1K 8J6

For more information, go to our Obtaining a Driving Record page.