In the Event of an Accident Outside Québec

1. Have a police report written up and try to get a copy.
2. Write down information concerning the other person and vehicle involved in the accident, such as the person's name and address, the insurer's name, the vehicle make and model and the licence plate number.
3. If there are any witnesses, write down their names and addresses.
4. Write down all of the details concerning the accident, such as the position of the vehicles before the accident, road conditions, etc.
5. Take photos of the scene of the accident: skid marks, injuries, property damage, etc.

If you have any other questions concerning an accident that occurred outside Québec, contact us during our business hours

• Monday, Tuesday, Thursday and Friday, from 8:30 a.m. to 4:30 p.m.
• Wednesday, from 9 a.m. to 4:30 p.m.

At the following numbers:

• In Québec: 1-888-810-2525
• In Canada and the United States: 1-800-463-6898
• Elsewhere in the world: 418-646-9884 (collect call)

If you are not hospitalized

See a physician without delay and make sure all of your accident-related symptoms appear in the medical report.

If you are hospitalized

Present your Québec Health Insurance Card when you are admitted to a hospital in any Canadian province or territory.

Hospital expenses will be invoiced to the Régie de l'assurance maladie du Québec (RAMQ). You will be required to pay for the services of health care professionals, whose professional fees will be reimbursed to you based on the rates in effect in Québec.

Before you leave on your trip, check your Health Insurance Card's expiry date and make sure it will remain valid throughout your trip.

If you have any other questions concerning an accident that occurred outside Québec, contact us during our business hours

• Monday, Tuesday, Thursday and Friday, from 8:30 a.m. to 4:30 p.m.
• Wednesday, from 9 a.m. to 4:30 p.m.

At the following numbers:

• In Québec: 1-888-810-2525
• In Canada and the United States: 1-800-463-6898
• Elsewhere in the world: 418-646-9884 (collect call)

If you are not hospitalized

See a physician without delay and make sure all of your accident-related symptoms appear in the medical report.

If you are hospitalized

If you are hospitalized and received care or services from health care professionals, the RAMQ will reimburse those expenses.

Get travel insurance before leaving the country

Some hospitals may refuse to treat you without first receiving confirmation that you can pay for the care your condition may require.

Even though some American or European hospitals are familiar with our health insurance system, our automobile insurance plan and our Health Insurance Card, the best way to avoid problems is to carry proof of travel insurance.

If you have any other questions concerning an accident that occurred outside Québec, contact us during our business hours

• Monday, Tuesday, Thursday and Friday, from 8:30 a.m. to 4:30 p.m.
• Wednesday, from 9 a.m. to 4:30 p.m.

At the following numbers:

• In Québec: 1-888-810-2525
• In Canada and the United States: 1-800-463-6898
• Elsewhere in the world: 418-646-9884 (collect call)

If you sustained injuries in the accident, you must report your accident to us as soon as possible.

If you have already paid medical expenses

1. Fill out the form entitled Application for Reimbursement – Healthcare services covered outside Québec from the RAMQ. Make sure you enclose all your original supporting documents, such as receipts, with the form.
2. When the RAMQ reimburses you, it sends us the supporting documents so that we can pay you the indemnities to which you are entitled under the Automobile Insurance Act.

If you have not yet paid any medical fees

Send us all your supporting documents, such as invoices and receipts, along with your claim for compensation.

Remember to write your claim number on every document.