Copy of a Compensation File

How to make your request

Step 2 How to make your request

- Contact us
  
  Monday, Tuesday, Thursday and Friday:
  8:30 a.m. to 4:30 p.m.
  Wednesday: 9 a.m. to 4:30 p.m.
  
  Québec area: 418-646-9877
  Elsewhere in Québec: 1-800-463-6890
  Outside Québec: 1-800-463-6898
- Costs
  
  Request submitted to the Service aux accidentés
  - First request for a copy of a file: free of charge
  - Second request for documents added to the claim file since your first request: free of charge
  - Documents already provided
    - $0.38 per page
    - $2.85 mailing fee
    - No charge for the first $7.65
- Time/Duration
  - 30 days following receipt of the request when sent to the Service aux accidentés
- Online services
  - Requesting a copy of a compensation file for yourself
  - Requesting a copy of a compensation file for another person
- Forms
  - Authorization for the Disclosure of Personal Information by the Société de l’assurance automobile du Québec (PDF, 288.6 ko)

If you do not receive your documents within 30 days after submitting your online request, please phone us:

1-866-658-8273

Service aux accidentés
Société de l'assurance automobile du Québec
Case postale 2500, succursale Terminus
Québec (Québec) G1K 8A2

Last update: August 23, 2021