If you disagree with a decision rendered by the SAAQ in your compensation file, you can contest it.
If you disagree with a decision we have rendered in your compensation file, you can contest it within a period of 60 days after the reception date of that decision.
In Quebec: 418 646-9877
Outside Quebec: 1 800 463-6890
Elsewhere in Quebec: 1 800 463-6898
Watch out for deadlines!
When you receive the decision by the SAAQ, you have 60 days to file an application for review.
To make things easier, you can read the folder entitled The Administrative Review of a Decision by the Société de l'assurance automobile du Québec (PDF, 104 KB).
Remember to write your claim number on the form and all the documents you enclose in support of your application for review.
1 866 349-2759
Direction de la révision administrative
Société de l'assurance automobile du Québec
Case postale 19150, succursale Terminus
Québec (Québec) G1K 9C3
Once you have sent your application for review and the required documents, we have a period of 90 days to render our decision.
This deadline is extended by 90 days if you wish to submit new documents or if the review officer requests that you submit additional documents or undergo another medical examination.
Your application for review will be analyzed by a review officer, who will phone you to discuss your application. It is also possible to meet your review officer.
You will receive the review officer's decision by mail.
If you disagree with the review officer's decision, you have a period of 60 days after the reception date of the decision to contest it before the Administrative Tribunal of Québec.