Performance

Results

The SAAQ reports all its results each year in its annual report.

2019 highlights

Road safety record

• Best road safety record in over 50 years
• Decrease of 1.3% in the number of road accidents

NEW VETERAN’S LICENCE PLATE DESIGN

• More than 17,000 veteran’s licence plates distributed

CONTINUED CUSTOMER SATISFACTION

• The SAAQ inspires confidence in 81% of Quebecers
• For a fourth consecutive year, the SAAQ’s customer satisfaction rating was 8.6/10

A COMMITTED AND ENGAGED TEAM

• Employee engagement rate of 83% for the fifth consecutive year
• Largest number of employee volunteers participating in Operation Red Nose in Canada

FINANCIAL RESULTS THAT INSPIRE CONFIDENCE

• 146% funding ratio