Performance

Results

The SAAQ reports all its results each year in its annual report.

2019 highlights

Road safety record

  • Best road safety record in over 50 years
  • Decrease of 1.3% in the number of road accidents

NEW VETERAN’S LICENCE PLATE DESIGN

  • More than 17,000 veteran’s licence plates distributed

CONTINUED CUSTOMER SATISFACTION

  • The SAAQ inspires confidence in 81% of Quebecers
  • For a fourth consecutive year, the SAAQ’s customer satisfaction rating was 8.6/10

A COMMITTED AND ENGAGED TEAM

  • Employee engagement rate of 83% for the fifth consecutive year
  • Largest number of employee volunteers participating in Operation Red Nose in Canada

FINANCIAL RESULTS THAT INSPIRE CONFIDENCE

  • 146% funding ratio