Telephone

General information

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

For the hearing impaired

General information

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal: 514-954-7763
Elsewhere: 1-800-565-7763

The SAAQ can help you access a professional LSQLangue des signes québécoise or ASLAmerican Sign Language sign-language interpreter. To find out more, visit the Sign-Language Services page.

Information for accident victims

The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711. 

Positive feedback, complaint or comment

Use the Bell Relay service to express your satisfaction or to file a complaint or comment.

Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.

Claim for compensation following an accident
Information for accident victims who have an open claim file

Please note that this service will be unavailable from 8:30 a.m. to 10:00 a.m. on June 22, 2017. Thank you for your understanding.

To know more about the payments recorded in your file and the documents we have received, the business hours are:

  • Monday to Friday: 8 a.m. to 6 p.m.
  • Saturday: 8 a.m. to 3 p.m.
Alcofrein program

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Québec area: 418-643-5506
Elsewhere in Québec: 1-800-561-2858

Driver's licence exchange

For new residents who are Canadian citizens and whose licence was issued in another Canadian province

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

For all other new residents who wish to exchange their driver’s licence

Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 4:30 p.m.
Wednesday: 9:30 a.m. to 4:30 p.m.

Montréal area: 514-954-7771
Elsewhere (Québec, Canada, United States): 1-888-356-6616

Identity theft

Identity theft happens when someone uses your personal information, such as:

  • your name
  • your address
  • your driver's licence number
  • your registration certificate number
  • your licence plate number

What to do in the event of identity theft

Step 1 – File a complaint with your local police department

Step 2 – Check your driving record

Step 3 – If the identity theft has had an impact on your file at the SAAQ, send us: 

  • a copy of the police report filled out and signed by the officer who recorded the complaint, or the report number 
  • a copy of the documents submitted along with the complaint

By mail

Service de la diffusion et de la liaison avec les corps policiers
Société de l'assurance automobile du Québec
333, boul. Jean-Lesage, secteur 41025
Case postale 19600, succursale Terminus
Québec (Québec)  G1K 8J6

By fax

418-643-1262

Once we receive these documents, we will review your file and, depending on our findings, we could create a new personal file for you.

Road safety awareness activities

Our regional advisors organize, free of charge, road safety awareness activities with road users and for workplaces and schools.

Region Telephone number

Capitale-Nationale, Chaudière-Appalaches, Bas-Saint-Laurent, Gaspésie–Îles-de-la-Madeleine

418-528-3333, extension 82189

Saguenay–Lac-Saint-Jean, Côte-Nord

418-548-9197, extension 227

Montréal, Laval, Lanaudière, Basses-Laurentides

450-978-6000, extension 5033

Montérégie

1-866-289-7954, extension 82608

Estrie, Mauricie, Centre-du-Québec

819-820-3222, extension 264

Outaouais, Abitibi-Témiscamingue, Nord-du-Québec, Hautes-Laurentides

819-772-3386, extension 266

Automated telephone services

To carry out certain operations outside of our business hours.

Monday to Saturday: 7:30 a.m. to 11 p.m.
Sunday: noon to 11 p.m.

You must have on hand:

  • your driver's licence

OR

  • your most recent registration certificate
To make, change, cancel or check an appointment for a driving test

Québec area: 418-643-5213
Montréal area: 514-873-5803
Elsewhere (Québec, Canada, United States): 1-888-667-8687

To cancel a driver's licence

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

To store a vehicle

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

To obtain a copy of a driving record

Québec area: 418-643-7620
Montréal area: 514-873-7620
Elsewhere (Québec, Canada, United States): 1-800-361-7620

Useful information

To receive a driving record more quickly

Use our Driving Record Request online service.

To check whether a vehicle can be registered

1-900-565-1212

Fees of $1.70 per call apply and will be charged to your telephone bill.

Important! You cannot use a cell phone or a public telephone to call this number.

To check the validity of a driver's licence

1-900-565-1212

Fees of $1.70 per call apply and will be charged to your telephone bill.

Important! You cannot use a cell phone or a public telephone to call this number.