Filing a complaint regarding an SAAQ serviceChange
You can express your dissatisfaction regarding a service offered by the SAAQ using our online form, or by mail, by fax or by telephone.
We suggest that you first discuss your situation with one of the following people:
The person you speak with may be able to offer a satisfactory solution.
When you communicate with the SAAQ, always note:
If you are not satisfied with the solution offered by the person you speak with, you can file a complaint. If you decide to do so, we will ask you to provide the information we need in order to open a file regarding your complaint. If necessary, you may be asked to provide additional information when your complaint is analyzed by the appropriate department.
Any person or business may file a complaint.
Individuals and businesses may have a representative act on their behalf, provided that authorization to do so has been granted.
A representative may be:
There are different ways to file a complaint with our customer satisfaction centre.
From Monday to Friday, between 8:30 a.m. and 4:30 p.m., except statutory holidays
418-528-4949 or 1-866-891-6545
The Bell Relay service supports communication by phone between hearing people and people who are deaf or hard of hearing, or who have speech disorders. Professionally trained operators act as intermediaries to facilitate the call.
Monday to Friday: 8:30 a.m. to 4:30 p.m.
To use this service, call 711.
Centre de la satisfaction des clientèles
Société de l’assurance automobile du Québec
333, boulevard Jean-Lesage, E-M-30
Québec (Québec) G1K 8J6
418 646-4777 or 1 866 632-2189
If you remain dissatisfied even after receiving a response to your complaint, ask about the recourse options available to you.
In keeping with our values and commitments, we will process your complaint fairly and confidentially.
Your complaint will have no bearing on your file at the SAAQ.
Complaints are processed within 15 business days of their receipt.
The SAAQ is committed to providing superior service. What you have to say is important to us. Thank you for taking the time to contact us.
Please note that we do not follow up on anonymous complaints and we do not respond to complaints that have hateful, threatening or harassing content.
Last update: June 10, 2019