Policy on Privacy

The SAAQ's Web site does not gather any of your personal information unless we have obtained your prior consent.

We apply the Québec government's Policy on Privacy.

Our Web site does not gather personal information, unless we have obtained your prior consent.

Information transmitted between computers does not allow us to identify you. It is used to meet the technological requirements of navigation on the Internet. Go to Security and Online Services for more specific information about the security practices that apply to online operations at the SAAQ.

Personal information and secure connection

Do not send any personal information by email unless the connection is secure.

A connection is secure when the address indicated in the address bar begins with “https” and is accompanied by a security symbol (closed padlock or key) displayed by your browser.

We will not disclose any personal information by unsecure email.

If you have questions or comments regarding this policy, you may use our secure email at any time.

Use of Google Analytics

We use Google Analytics, a Web site analysis tool provided by Google.

Using cookies, Google Analytics gathers information on your visit, such as the pages you view, the date and time of your visit and the links you click.

It also records information on your computer's operating system, your browser's language setting, the name of your Internet service provider and your geographical location.

The data collected and your anonymized (shortened) IP address are stored by Google on servers located mainly in the United States. Google uses this data solely to produce statistics and reports regarding visitor traffic on our Web site.

Google can disclose this data to third parties if legally obliged to do so or for processing by third parties at Google's request. Google will not link your IP address to any other data it retains.

You can disable cookies by changing your browser's settings. However, this could prevent you from using some features on the site.

Protection of personal information

We gather solely personal information essential for the application of:

  • the Automobile Insurance Act
  • the Act respecting the Société de l'assurance automobile du Québec
  • the Highway Safety Code
  • our mandates

Failure to provide this personal information could result in a refusal of service on our part.

Only our authorized personnel may access your personal information as part of their duties and as part of the tasks that have been assigned to them.

Security software, policies, administrative policies and guidelines, together with training and awareness activities for our personnel ensure that information remains confidential.

Information is released to our authorized agents and to certain government departments or agencies, in accordance with the Act respecting Access to documents held by public bodies and the Protection of personal information.

Information may also be used for statistical, study, survey, audit or investigative purposes. The Registre des communications de renseignements (PDF, 860 KB) (in French only) is an alphabetized index of the persons and agencies that receive personal information or collect such information on our behalf.

For example, this index lists licensing and vehicle registration agents, municipal courts that send out notices of judgment, and departments and agencies that submit requests for information. Personal information may also be disclosed as part of administrative or legal agreements, management mandates or on an ad hoc basis.

Under the Act respecting Access to documents held by public bodies and the Protection of personal information, you have certain rights:

  • information concerning you remains confidential
  • access to information concerning you and your personal information
  • correction of your personal information if it is incomplete, inaccurate or misleading, or if the collection, release or keeping of this information is not authorized by law

Our personnel will gladly help you access your personal information or have it corrected, as applicable.

Person in charge of access to documents and the protection of personal information

To exercise your right of access or correction of personal information, you must send a written request by mail or fax to the person in charge of access to documents and the protection of personal information:

Ms. Gisèle Gauthier
Person in charge of access to documents and the protection of personal information
SAAQ
333, boulevard Jean-Lesage, N-6-45
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

Telephone: 418 528-4338 or 1 866 302-7300
Fax: 418 528-6224

Useful information

Decisions rendered by the person in charge of access to documents and the protection of personal information may be contested before the Commission d'accès à l'information du Québec.

For more information