Online Services

Replacing a Damaged or Defective Licence Plate

If your licence plate is damaged or defective due to the reflective film peeling off, you can order a replacement online.

This service cannot be used to replace:

Before you start

Have on hand your most recent registration certificate.

Who can use this service?

Anyone who has a damaged or defective licence plate.

Important information

  • Only one request for a replacement is accepted. If we receive multiple requests for a single licence plate, only the first request will be processed. Any further requests will be cancelled.
  • Once your request has been submitted, you will be unable to modify or cancel Make sure that the information in your request is accurate before submitting it.
  • Your new licence plate will be delivered by mail to the address on file at the SAAQ. Unless you have since changed your address, the licence plate will be sent to the address at which you received your most recent registration certificate.
  • You should receive your new licence plate within 40 business days.
  • Once you receive your new plate, return your defective plate by mail (using the pre-paid envelope enclosed with your new plate, for addresses in Canada only) or bring it to a service outlet. 
  • Your new plate will display the same character combination as your current plate. 

Configuration requise

Web browser

Our website and online services are designed to respect Web standards. They are generally accessible using the most common Web browsers. However, their appearance may differ from one browser to another. For the best experience, we recommend that you use a recent browser.

To use the SAAQ’s online services, you must enable cookies in your browser.

Please do not use trial versions of software or software under development (alpha, beta, RC).

Last update: February 23, 2021


Monday through Saturday, from 7:30 a.m. to 11:00 p.m.
Sunday, from noon to 11:00 p.m.

Important: Any operation completed after 11:00 p.m. will not be recorded.

Access the online service

This service is currently offline. Please try again during service hours.