You can now go online to submit certain claims for expenses, as well as the documents required to process your claim for compensation.
Online request for reimbursement of the following expenses:
To find out more about the maximum amounts payable by the SAAQ in connection with an automobile accident, consult the Compensation Table (PDF, 516 KB)This file does not meet Web accessibility standards..
Submission of documents required to process your claim for compensation (medical reports, invoices, receipts and letters for your compensation officer).
Using this service will allow you to benefit from quicker processing times (no more mailing times).
Have on hand:
We also wish to remind you that your claim number and personal identification information should be kept confidential.
Accident victims who have a claim number or their representatives.
If you are unable to provide a scanned version of your documents, you can send them to us by fax at 1-866-289-7952, or by mail to the following address:
Société de l'assurance automobile du Québec
Case postale 2500, succursale Terminus
Québec (Québec) G1K 8A2
Make sure you save a scanned version of the document(s) in one of the supported formats: PDF, JPEG or PNG.
You have several options:
Your compensation officer will process your scanned documents within a few days.
If you have submitted documents using this online service, do not send them to us by mail or fax as well, otherwise processing times will be longer.
Please note that the SAAQ has the responsibility to evaluate the connection between the expenses you claim and the traffic accident, as well as their relevance and necessity. In case of acceptance, the amounts reimbursed are established in accordance with the Automobile Insurance Act and its regulations.
Here are the types of scanned document that can be submitted:
Our website and online services are designed to respect Web standards. They are generally accessible using the most common Web browsers. However, their appearance may differ from one browser to another. For the best experience, we recommend that you use a recent browser.
To use the SAAQ’s online services, you must enable cookies in your browser.
Please do not use trial versions of software or software under development (alpha, beta, RC).
Last update: March 12, 2021
This online service will be unavailable from 6 p.m. on Saturday, May 8 until 10:15 a.m. on Sunday, May 9, at the latest, to allow for computer system maintenance.
Monday through Saturday, from 7:30 a.m. to 11:00 p.m.
Sunday, from noon to 11:00 p.m.
Important: Any operation completed after 11:00 p.m. will not be recorded.