We have been providing answers to many of the questions you may have regarding the exceptional situation presented by COVID-19. To help us serve you better, we invite you to read this FAQ before calling us or going to a service outlet.
During the confinement period from January 9 to February 8, our services will remain available and will be provided in compliance with the measures announced by the Québec government.
We recommend that you make an appointment if possible.
Walk-in services are not available in all of our service outlets. Before heading out, be sure to check whether this option is available in the service outlet nearest you.
Last update: January 15, 2021
All services are offered in service outlets, with the exception of:
You can make an appointment (online or by phone) or go directly to a service outlet. Important: Before going to a service outlet, check whether or not an appointment is required at the service outlet nearest you.
You can replace a damaged or defective licence plate (whose reflective film is peeling off) by making a request online.
Before making an appointment, check whether the service you require is currently offered (refer to the previous question), then make your appointment online.
If you cannot make an appointment online, call us at one of the following phone numbers.
See the Foreign Driver’s Licence section to learn what to do depending on your situation and which number to call.
To avoid having to wait in line, we recommend that you make an appointment where possible.
Appointments are required at certain service outlets. Here are the steps to follow to check whether or not you need to make an appointment before going to a service outlet near you:
Please note that in cases where an appointment is not required, during busy periods it may not be possible for everyone who has been waiting in line to be served before the end of the day. We will inform you of the number of people who can be served that day directly at the service outlet.
Outside spaces, such as tents, are considered partially covered public spaces. You must therefore wear a face covering that covers both your nose and mouth when waiting in line under a tent.
Due to the exceptional situation presented by COVID-19, we must ensure that your state of health poses no risk to other clients or to our employees.
Stay home if you:
The SAAQ wishes to emphasize the importance of complying with all the health and hygiene rules in order to ensure everyone’s safety:
In order to ensure the safety of our employees and clients, Plexiglas panels have been installed in most service centres (SAAQ offices).
Rest assured that we are making every effort to continue to offer quality services. However, your request may take longer than usual to be processed, as social distancing measures limit the number of customers we can have in our service centres at once.
Send us your questions using secure email. We will reply as soon as possible.
For any questions regarding your statement of account, please do not go to a service outlet nor contact us by phone.
To avoid having you go out, the SAAQ will reuse your photo currently on file to issue your new driver’s licence. Your new licence will be mailed to you. You will then receive a payment notice. You should make your payment through your financial institution or by mail. Keep your old licence until you receive the new one, even if it has expired.
For the time being, you do not need to have your photo taken to renew your Health Insurance Card. We therefore request that you not go to any of our service outlets or to a CLSC to receive services related to the Régie de l’assurance maladie du Québec (RAMQ).
If you have any other questions regarding the Health Insurance Card, we invite you to visit the RAMQ’s Questions and answers about our services during the pandemic webpage.
You will receive a payment notice. You should make your payment as soon as possible through your financial institution or by mail.
The SAAQ will reuse your photo currently on file to issue your new licence. Your new licence will be mailed to you. Keep your old licence until you receive the new one, even if it has expired.
Yes. This service is offered.
Please note that you must make an appointment by phone to obtain this service; otherwise, we cannot serve you. Visit the Foreign Driver’s Licence webpage to find out how to proceed depending on your situation and which number you should call.
In accordance with section 89 of the Highway Safety Code, new residents are authorized to drive with a licence obtained outside Québec, under certain conditions:
Your driver’s licence can be renewed online. Given the current situation, we recommend that you make your payment through your financial institution even if the payment due date has passed. Keep proof of your payment with your licence.
We recommend using a payment method that does not require you to go in person (either online, by phone or by mail).
In the case of statements of offence served by the Sûreté du Québec, Contrôle routier Québec or the Agence métropolitaine des transports (AMT), you can make your payment online at amendes.qc.ca or by phone at 1-877-263-6337.
For any other fines or tickets, refer to the website of the municipal court for details and information on accepted payment methods.
If, however, you decide to go directly to a courthouse, it is best to first contact the municipal court or courthouse to find out its opening hours and capacity.
Please note that your licence will remain suspended until you have received written confirmation from the SAAQ that your payment has been received and that the suspension has been lifted.
Yes. You have up to 3 years to reacquire a cancelled or expired licence, or a licence class that you had relinquished. After that time, you will have to pass a knowledge and a road test.
For more information, visit the page Reacquiring a Driver’s Licence – Cancellation or Expiration.
Yes. You must take off your face covering to have your photo taken. You must put it back on immediately after.
Yes. It is possible to make an appointment to take a knowledge test for all classes of vehicle. Individuals who had appointments in March, April or May have been contacted. If we were unable to contact you, you must make a new appointment.
To take your knowledge test, reserve your place using our online service or by phone:
Please note that you must wear a face covering that covers both your nose and mouth during your knowledge test.
It is possible to make an appointment for a road test for vehicles belonging to Classes 1, 2, 3 (heavy vehicle) and Class 5 (automobile). However, motorcycle road tests are no longer available as of October 30.
To take your road test, reserve your spot using our online services or by phone:
In order to ensure your safety and that of our employees, we have implemented some hygiene measures. For example, for a Class 5 driving test:
Wearing a mask is required during the road test, as recommended by the government of Québec in public where social distancing of 2 metres is not possible. In addition, if you have any symptoms related to COVID-19, you must reschedule your road test.
Yes. However, the person accompanying you will have to remain outside the SAAQ’s offices and cannot accompany you in the vehicle during your road test. These measures have been put in place to meet the social distancing requirements issued by public health authorities.
Yes. We are gradually resuming our services, including making requests for medical reports.
Individuals who received a request for a medical report before June 1 will receive a new letter informing them of the new deadline for submission.
Those who received a request for a medical report on or after June 1 can refer to the return date indicated on the report.
Simply send us the report using the return envelope that was enclosed with the request for a medical report we sent you. Please note that the time required to process your report may be longer than usual.
The delivery of your payment notice may be delayed by several weeks. You should receive it soon. Once you do, you should make your payment through your financial institution or by mail.
We invite you to use the SAAQ’s online services:
If you are unable to complete the process online or if you do not have access to our online services, you can call us (toll-free).
We recommend that you make the payment online through your financial institution even if the payment due date has passed. Keep proof of your payment with your vehicle registration certificate.
Yes. You may replace a licence plate that is damaged or defective (whose reflective film is peeling off) by making a request online. You will receive your new licence plate (bearing the same number) by mail, at the address in your SAAQ file.
If you are unable to make your request online, you can call us at 1-855-564-3170.
Temporary registration certificates, or transits, are issued for vehicles that must undergo a mechanical inspection or receive proof of compliance. To obtain a transit, here are your options:
Our priority is to continue the payment of income replacement indemnities to accident victims.
Given the current situation, we will also do everything we can to avoid delays in the payment of other types of indemnities, including the reimbursement of expenses (personal home assistance, medical treatments, travel expenses, etc.).
You must first complete a claim for compensation using our online service Filing a Claim for Compensation (Accident or Death Benefits). If you are eligible to receive an income replacement indemnity, you will receive this indemnity as soon as possible. You may also receive preliminary payments if applicable.
If your accident was minor and does not prevent you from working, you can file a claim for compensation. However, given the current situation, we are prioritizing the processing of claims for compensation for individuals who cannot work (income replacement indemnity).
Please note that you have 3 years from the date of your accident to file a claim for compensation.
In-person care is encouraged. However, when your situation and condition lend themselves well to this option, we will accept and reimburse online consultations and treatments with health care professionals (up to the maximum amount provided for in the case of in-clinic consultations) so long as they are carried out in accordance with the rules of the relevant professional corporation.
This option applies to the following health care professionals:
If your clinic has to cancel some of your treatments, it is important that you inform us as soon as possible using secure email. Remember to include your claim number. Given the current situation, this will not affect the payment of your indemnities.
Once your new appointment is scheduled, you will receive a new convocation by mail. You must confirm your presence by contacting your compensation officer or by secure email. Remember to include your claim number when you contact us by secure email.
If you cannot go to the appointment, you must notify us as soon as possible.
Please contact your attending physician or health care professional (physiotherapist, occupational therapist, psychologist, etc.) to cancel your appointment. Next, inform us of the situation as soon as possible using secure email. Remember to include your claim number.
Cancellation fees will not be reimbursed. Only fees for the treatment or care received qualify for reimbursement.
At the moment, we are doing everything possible to keep delays to a minimum.
No. Given the current situation, such appointments will be carried out by phone. This will also be the case for the processing of applications for review.
However, in-person meetings are gradually resuming for people who require the adaptation of their home.
Road vehicle inspection agents are open and carrying out all types of vehicle inspections.
Where recommended by the Institut national de santé publique du Québec (INSPQ) or any other competent authority, protective partitions may be installed in vehicles in order to limit the spread of the COVID-19 virus.
In order to assist the owners of such vehicles, the SAAQ is offering safety tips with regard to the installation of these protective barriers (PDF, 536 KB)This file does not meet Web accessibility standards. (link in French only). The information in this guide is meant as advice only, and not requirements imposed by the SAAQ.
It is possible to install this type of partition to the right of the driver, so long as it permits high visibility on the right side. Drivers must also be able to quickly open or remove the partition in order to see better or to escape an emergency situation. However, drivers are not required to open the partition at each stop if they can see well enough.
For more information on the types of material that can be used, see section 1 of the safety tips with regard to the installation of these protective barriers (PDF, 536 KB)This file does not meet Web accessibility standards. (link in French only).
No. No interest will be charged during the postponement period.
To benefit from maximum storage savings, we recommend that you put your unused vehicles into storage before the registration deadline. Use our online services for businesses (in French only) on our website to store your commercial vehicles and taxis.
Yes. You must fill out the Disabled Parking Permit Application, available on the Obtaining a Disabled Parking Permit webpage, and mail it to us. The form is currently not available in our service outlets.
If you need any help, call us: