COVID-19: Frequently Asked Questions

We have been providing answers to many of the questions you may have regarding the exceptional situation presented by COVID-19. To help us serve you better, we invite you to read this FAQ before calling us or going to a service outlet.

Our service outlets are experiencing higher than normal traffic. We strongly recommend that you use our online services to save time.

You can also make an appointment before heading out. Be sure to check whether this option is available at the service outlet nearest you.

Last update: November 16, 2022

1 – Available Services, Appointments and General Information

What hygiene measures have been implemented in service outlets?

Due to the exceptional situation presented by COVID-19, we must ensure that your state of health poses no risk to other clients or to our employees.

Stay home if you display symptoms related to COVID-19 (such as coughing, a fever, difficulty breathing, sudden loss of smell).

Take the following measures if you have been in contact with someone who lives with you who has COVID-19:

  • Wear a mask to reduce the risk of infection during social interactions.
  • As much as possible, keep a distance of 2 metres (approximately 6 feet) between yourself and people who do not live with you.

The SAAQ wishes to emphasize the importance of complying with all public health rules in order to ensure everyone’s safety. 

In order to ensure the safety of our employees and clients, Plexiglas panels have been installed in most service centres (SAAQ offices). 

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2 – Driving Tests (Knowledge and Road Tests)

Can I make an appointment to take a road test?

Yes. Please note that motorcycle road tests ended on October, 14. If you have any symptoms related to COVID-19, you must reschedule your road test.

Do I have to pay fees for the cancellation of my driving test appointment (road test)?

If you are unable to go to your appointment for a road test, you must cancel or change it at least 48 hours before the time of the appointment, otherwise you will be charged $23.40. These fees must be paid before your rescheduled appointment.

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3 – Traffic Accidents and Compensation

What happens if I am unable to go to an appointment for a medical assessment?

Once your new appointment is scheduled, you will receive a new convocation by mail. You must confirm your presence by contacting your compensation officer or by secure email. Remember to include your claim number when you contact us by secure email. 

If you cannot go to the appointment, you must notify us as soon as possible.

What happens if I am unable to go to my appointment with my attending physician or for medical treatment?

Please contact your attending physician or health care professional (physiotherapist, occupational therapist, psychologist, etc.) to cancel your appointment. Next, inform us of the situation as soon as possible, ideally using secure email. Remember to include your claim number. 

I have a hearing or a conciliation session with the Administrative Tribunal of Québec (TAQ). Do I still have to attend?

On this subject, we invite you to visit the website of the Administrative Tribunal of Québec (TAQ).

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4 – Safety and Transportation of Passengers

Can vehicle owners install partitions to protect passengers from the spread of COVID-19?

According to public health authorities, it is preferable to promote ventilation, namely by opening the windows where possible and avoiding recirculating the air inside the vehicle.

In order to assist the owners of such vehicles, the SAAQ is offering safety tips with regard to the installation of these protective barriers (PDF, 536.5 ko)This file does not meet the Web accessibility standard. (link in French only). The information in this guide is meant as advice only, and not requirements imposed by the SAAQ.

Can bus owners install partitions made of flexible material in their vehicles in order to limit the spread of the virus?

It is possible to install this type of partition to the right of the driver, so long as it permits high visibility on the right side. Drivers must also be able to quickly open or remove the partition in order to see better or to escape an emergency situation. However, drivers are not required to open the partition at each stop if they can see well enough.

For more information on the types of material that can be used, see section 1 of the French language guide on safety tips with regard to the installation of these protective barriers (PDF, 536.5 ko)This file does not meet the Web accessibility standard..

Note that public health authorities recommend improving ventilation, namely by opening the windows where possible and avoiding recirculating the air inside the vehicle.

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