COVID-19: Frequently Asked Questions

We have been providing answers to many of the questions you may have regarding the exceptional situation presented by COVID-19. To help us serve you better, we invite you to read this FAQ before calling us or going to a service outlet.

To avoid having to wait in line, please make an appointment. Before heading to your local service outlet, be sure to check its hours.

Walk-in services are not available in all of our service outlets. Before heading out, be sure to check whether this option is available in the service outlet nearest you.

Last update: May 14, 2022

1 – Available Services, Appointments and General Information

What hygiene measures have been implemented in service outlets?

Due to the exceptional situation presented by COVID-19, we must ensure that your state of health poses no risk to other clients or to our employees.

Stay home if you:

  • display symptoms related to COVID-19 (such as coughing, a fever, difficulty breathing, sudden loss of smell)
  • have been in contact with a person displaying symptoms of COVID-19

The SAAQ wishes to emphasize the importance of complying with all the health and hygiene rules in order to ensure everyone’s safety:

  • No clients with COVID-19 symptoms will be accepted in service outlets, even if they have an appointment.
  • Handwashing is mandatory at service outlet entrances.
  • You must wear a surgical mask during a road test. To ensure compliance, we will provide one for you.

In order to ensure the safety of our employees and clients, Plexiglas panels have been installed in most service centres (SAAQ offices).

Back to top

2 – Driving Tests (Knowledge and Road Tests)

Can I make an appointment to take a road test?

Yes. Please note that motorcycle road tests will end on October, 14. If you have any symptoms related to COVID-19, you must reschedule your road test.

Do I have to pay fees for the cancellation of my driving test appointment (road test)?

If you are unable to go to your appointment for a road test, you must cancel or change it at least 48 hours before the time of the appointment, otherwise you will be charged $23.40. These fees must be paid before your rescheduled appointment.

Back to top

3 – Traffic Accidents and Compensation

What happens if a clinic cancels my medical treatments?

If your clinic has to cancel some of your treatments, it is important that you inform us as soon as possible, ideally using secure email. Remember to include your claim number. Given the current situation, this will not affect the payment of your indemnities.

What happens if I am unable to go to an appointment for a medical assessment?

Once your new appointment is scheduled, you will receive a new convocation by mail. You must confirm your presence by contacting your compensation officer or by secure email. Remember to include your claim number when you contact us by secure email. 

If you cannot go to the appointment, you must notify us as soon as possible.

What happens if I am unable to go to my appointment with my attending physician or for medical treatment?

Please contact your attending physician or health care professional (physiotherapist, occupational therapist, psychologist, etc.) to cancel your appointment. Next, inform us of the situation as soon as possible, ideally using secure email. Remember to include your claim number. 

I have a hearing or a conciliation session with the Administrative Tribunal of Québec (TAQ). Do I still have to attend?

On this subject, we invite you to visit the website of the Administrative Tribunal of Québec (TAQ).

Back to top

4 – Safety and Transportation of Passengers

Can vehicle owners install partitions to protect passengers from the spread of COVID-19?

Where recommended by the Institut national de santé publique du Québec (INSPQ) or any other competent authority, protective partitions may be installed in vehicles in order to limit the spread of the COVID-19 virus.

In order to assist the owners of such vehicles, the SAAQ is offering safety tips with regard to the installation of these protective barriers (PDF, 536.5 ko)This file does not meet the Web accessibility standard. (link in French only). The information in this guide is meant as advice only, and not requirements imposed by the SAAQ.

Can bus owners install partitions made of flexible material in their vehicles in order to limit the spread of the virus?

It is possible to install this type of partition to the right of the driver, so long as it permits high visibility on the right side. Drivers must also be able to quickly open or remove the partition in order to see better or to escape an emergency situation. However, drivers are not required to open the partition at each stop if they can see well enough.

For more information on the types of material that can be used, see section 1 of the French language guide on safety tips with regard to the installation of these protective barriers (PDF, 536.5 ko)This file does not meet the Web accessibility standard..

Back to top