As of February 20, 2023, the SAAQ will begin offering several new online services through its SAAQclic platform. In order to make the switch from the old systems to the new system, delivery of most of the SAAQ’s services will be reduced from 5 p.m. on January 26 to February 19, 2023, inclusive.
Transition period: from 5 p.m. on January 26 until February 17, 2023 (services will resume gradually)
Before calling us or going to a service outlet, be sure to refer to the questions and answers below in order to check whether the service you require is available.
We have provided answers to questions you may have regarding the following:
The following is a list of the services that have been deemed essential and that will remain available during the transition period:
To find out how to obtain any of the above services from January 26 until February 19 inclusive, please refer to the questions and answers below.
From 5 p.m. on January 26 until February 19, 2023, you can go to a service outlet without an appointment if you need to replace a lost or stolen licence. You will be issued a provisional licence. If the photo of you that we have on file can be reused, you will receive your new driver’s licence in the mail in March. Otherwise, you will receive a notice describing what you must do to have a new photo taken.
If you need to urgently replace your driver’s licence while outside Québec, please contact us.
If the end of the seizure and impoundment period falls during the transition period, you can recover your vehicle directly from the pound custodian. You will be authorized to operate the vehicle provided you have on hand the explanatory letter received from the pound custodian, as well as the statement of seizure. The release from seizure will be automatically entered in your file once our systems are back online.
You can obtain this information by contacting us. This service will also be provided in service outlets during business hours.
You can:
For more information about reporting an accident, refer to the In the Event of a Traffic Accident page.
Yes, the following services will remain available:
You can contact us at any of the numbers provided in the letters you have previously received. You can also refer to the “Information for accident victims who have an open claim file” section on the To Reach Us page.
Yes, service outlets will remain open. However, during the transition period they will only provide the following services, which have been deemed essential:
An appointment is not required. However, before heading to a service outlet, be sure to check its business hours.
Please refer to the Change of Adress page.
Beginning February 20, 2023, you can save time and avoid travel by using the new secure online services available on the SAAQclic platform.
Once regular service resumes, if you must go to a service outlet to receive a particular service, we recommend that you visit our website to make an appointment before heading out.
During the transition period, financial institutions will continue to make pre authorized debits. There will be no changes to your pre-authorized debit schedule.
You can change your banking information until January 26 in the afternoon. After that, no changes will be possible until this service resumes on February 20, 2023 as part of the new SAAQclic online platform. No fees will be charged if a payment is refused during the transition period because of incorrect banking information.
You can pay your fees through your financial institution.
You can submit your questions via secure email. We will reply as soon as possible. You can also call us.
No. This service will be suspended on January 26 in the afternoon and will resume on February 20.
We recommend that you go to a service outlet between January 19 and 26 to pay the required fees in order to receive your new licence in time.
Non-urgent requests will not be processed during the transition period. However, it will be possible to obtain a copy of a driving record in the following two urgent cases:
No, this service will be suspended on January 26 in the afternoon and will resume on February 20, 2023. To renew or replace your Health Insurance Card during this period, please refer to the website of the Régie de l’assurance maladie du Québec.
Contact us to obtain your notice number. Once you have that number, you will be able to make your payment through your financial institution.
You can submit your questions via secure email. We will reply as soon as possible. You can also call us.
You can make your payment through your financial institution. If your vehicle registration renewal fees are not paid by January 26, a grace period will be granted, during which you may continue to operate your vehicle until services resume on February 20, 2023.
The online service for replacing a damaged or defective licence plate has been unavailable since January 12.
However, it is still possible to replace a licence plate in a service outlet until January 26. Please note, however, that you will not be able to keep the same licence plate number.
This service will be suspended on January 26 in the afternoon and will resume on February 20.
This service will be suspended on January 26 in the afternoon and will resume on February 20. You can request a winter tire exemption certificate in advance, however, if you already know when you will need it.
This service will be suspended on January 26 in the afternoon and will resume on February 20. However, you have until January 26 to store your vehicle in advance using the Stroring a Vehicle online service.
Applications for release from seizure received as of January 26 in the afternoon will only be processed as of February 20.
If your situation cannot wait until February 20, you can file an application for release from seizure with a judge of the Court of Québec.
Dealers will continue to operate during the transition period. However, it will not be possible to register a vehicle between 5 p.m. on January 26 and February 20, 2023.
If you buy a vehicle from a dealer during the transition period, the dealer will provide you with the following:
If you sell a vehicle to a dealer during the transition period, the dealer will provide you with the following:
Road vehicle inspection agents will continue to operate during the transition period but will only issue paper documents.
Keep in your vehicle any documents a road vehicle inspection agent gives you, as a peace officer may ask to see them.
It will not be possible to change a vehicle’s licence plate category during the transition period.
You can complete the Disabled Parking Permit Application and mail it to us. This form is available online on the Obtaining a Disabled Parking Permit webpage. Note that the time required to process your application will be longer than usual.
You can mail us your payment or make your payment through your financial institution.
Contact us if you require assistance.
Processing of non-urgent requests for a conduct record (heavy vehicle owners, operators or drivers) will be suspended on January 26 in the afternoon. The date this service will gradually resume has yet to be confirmed.
If you would like a non-urgent request for a conduct record to be processed before the transition period, be sure to submit it before January 20.
Please note, however, that we will continue to process requests we consider to be urgent.
