Available Services: Frequently Asked Questions

As of February 20, 2023, the SAAQ will begin offering several new online services through its SAAQclic platform. In order to make the switch from the old systems to the new system, delivery of most of the SAAQ’s services will be reduced from 5 p.m. on January 26 to February 19, 2023, inclusive.

Transition period: from 5 p.m. on January 26 until February 17, 2023 (services will resume gradually)

Before calling us or going to a service outlet, be sure to refer to the questions and answers below in order to check whether the service you require is available.

We have provided answers to questions you may have regarding the following:

Available Services and General Information

What services will remain available during the transition period?

The following is a list of the services that have been deemed essential and that will remain available during the transition period:

Driver licensing services

  • Replacing a lost or stolen licence
  • Checking whether a licence is valid
  • Administering road tests
    • In the case of a reassessment of driving abilities, or to retake a test that an individual did not pass or that was cancelled or postponed by the SAAQ
  • Verifying whether non-residents are eligible to exchange their driver’s licence for a Québec licence
  • Obtaining a driving record
  • Obtaining an attestation of the right to drive

Vehicle registration services

  • Releasing a vehicle from seizure
  • Checking whether a vehicle can be registered

Traffic accidents (compensation)

  • All services

Road vehicle inspections

  • Vehicle compliance
  • Technical appraisal
  • Mechanical inspection
  • Photometric inspection
  • Inspection of altered or hand-crafted vehicles

To find out how to obtain any of the above services from January 26 until February 19 inclusive, please refer to the questions and answers below.

How do I replace a lost or stolen driver’s licence?

From 5 p.m. on January 26 until February 19, 2023, you can go to a service outlet without an appointment if you need to replace a lost or stolen licence. You will be issued a provisional licence. If the photo of you that we have on file can be reused, you will receive your new driver’s licence in the mail in March. Otherwise, you will receive a notice describing what you must do to have a new photo taken.

If you need to urgently replace your driver’s licence while outside Québec, please contact us.

How do I recover a vehicle at the end of the seizure and impoundment period?

If the end of the seizure and impoundment period falls during the transition period, you can recover your vehicle directly from the pound custodian. You will be authorized to operate the vehicle provided you have on hand the explanatory letter received from the pound custodian, as well as the statement of seizure. The release from seizure will be automatically entered in your file once our systems are back online.

How can I check whether someone’s licence is valid?

You can obtain this information by contacting us. This service will also be provided in service outlets during business hours.

How can I file a claim for compensation?

You can:

For more information about reporting an accident, refer to the In the Event of a Traffic Accident page.

Will the online services related to claims for compensation remain available during the transition period?

How can I obtain information about my claim for compensation?

You can contact us at any of the numbers provided in the letters you have previously received. You can also refer to the “Information for accident victims who have an open claim file” section on the To Reach Us page.

Will service outlets be open during the transition period?

Yes, service outlets will remain open. However, during the transition period they will only provide the following services, which have been deemed essential:

  • providing general information
  • checking whether a licence is valid
  • replacing a lost or stolen driver’s licence
  • administering road tests
  • verifying whether non-residents are eligible to exchange their driver’s licence for a Québec licence
  • checking whether a vehicle can be registered

An appointment is not required. However, before heading to a service outlet, be sure to check its business hours.

How can I let the SAAQ know that I have moved and provide my new address?

Please refer to the Change of Adress page.

How do I access SAAQ services as of February 20?

Beginning February 20, 2023, you can save time and avoid travel by using the new secure online services available on the SAAQclic platform. 
Once regular service resumes, if you must go to a service outlet to receive a particular service, we recommend that you visit our website to make an appointment before heading out.

Pre-authorized debits and cheques

What will happen to the pre-authorized debits for my driver’s licence or vehicle registration fees?

During the transition period, financial institutions will continue to make pre authorized debits. There will be no changes to your pre-authorized debit schedule.

Can I change my banking information?

You can change your banking information until January 26 in the afternoon. After that, no changes will be possible until this service resumes on February 20, 2023 as part of the new SAAQclic online platform. No fees will be charged if a payment is refused during the transition period because of incorrect banking information.

Driver licensing services

Can I pay my licence fees online?

You can pay your fees through your financial institution.

I have received my payment notice and have some questions. What should I do?

You can submit your questions via secure email. We will reply as soon as possible. You can also call us.

I will soon receive my driving course attestation. Can I go to an SAAQ service outlet to obtain my learner’s licence during the transition period?

No. This service will be suspended on January 26 in the afternoon and will resume on February 20.

My probationary licence is about to expire. What should I do?

We recommend that you go to a service outlet between January 19 and 26 to pay the required fees in order to receive your new licence in time.

Can I obtain a copy of a driving record during the transition period?

Non-urgent requests will not be processed during the transition period. However, it will be possible to obtain a copy of a driving record in the following two urgent cases:

  • You have lost your driver’s licence and are outside Québec
  • Your request is related to an imminent hearing

Health Insurance Cards

I need to renew or replace my Health Insurance Card. Can I go to an SAAQ service outlet?

No, this service will be suspended on January 26 in the afternoon and will resume on February 20, 2023. To renew or replace your Health Insurance Card during this period, please refer to the website of the Régie de l’assurance maladie du Québec.

Vehicle registration services

I have not received the payment notice for my vehicle registration renewal fees. What should I do?

Contact us to obtain your notice number. Once you have that number, you will be able to make your payment through your financial institution.

I have received my payment notice and have some questions. What should I do?

You can submit your questions via secure email. We will reply as soon as possible. You can also call us.

I have to pay my vehicle registration renewal fees, which are past due. What should I do?

You can make your payment through your financial institution. If your vehicle registration renewal fees are not paid by January 26, a grace period will be granted, during which you may continue to operate your vehicle until services resume on February 20, 2023.

Can I replace a licence plate that is damaged or whose reflective film is peeling off?

The online service for replacing a damaged or defective licence plate has been unavailable since January 12.

However, it is still possible to replace a licence plate in a service outlet until January 26. Please note, however, that you will not be able to keep the same licence plate number.

This service will be suspended on January 26 in the afternoon and will resume on February 20.

Can I obtain a winter tire exemption certificate?

This service will be suspended on January 26 in the afternoon and will resume on February 20. You can request a winter tire exemption certificate in advance, however, if you already know when you will need it.

How can I go about storing or discarding my vehicle?

This service will be suspended on January 26 in the afternoon and will resume on February 20. However, you have until January 26 to store your vehicle in advance using the Stroring a Vehicle online service.

My vehicle has been seized and impounded. Can I apply to have my vehicle released from seizure?

Applications for release from seizure received as of January 26 in the afternoon will only be processed as of February 20.

If your situation cannot wait until February 20, you can file an application for release from seizure with a judge of the Court of Québec.

Can I buy a vehicle from or sell a vehicle to a dealer?

Dealers will continue to operate during the transition period. However, it will not be possible to register a vehicle between 5 p.m. on January 26 and February 20, 2023.

If you buy a vehicle from a dealer during the transition period, the dealer will provide you with the following:

  • the Attestation de transaction avec un commerçant form, which will enable you to register your vehicle in a service outlet as of February 20
  • up to 3 temporary registration certificates (transits) that will be valid for 10 days each so that you can operate the vehicle during the transition period

If you sell a vehicle to a dealer during the transition period, the dealer will provide you with the following:

  • the Attestation de transaction avec un commerçant form, which will enable you to cancel your vehicle’s registration in a service outlet as of February 20 and be reimbursed for the fees covering the remainder of the registration period, if applicable

Will road vehicle inspection agents be suspending their services during the transition period?

Road vehicle inspection agents will continue to operate during the transition period but will only issue paper documents.

Keep in your vehicle any documents a road vehicle inspection agent gives you, as a peace officer may ask to see them.

Will it be possible to change a vehicle’s licence plate category during the transition period?

It will not be possible to change a vehicle’s licence plate category during the transition period.

Disabled parking permits

Can I apply for a disabled parking permit?

You can complete the Disabled Parking Permit Application and mail it to us. This form is available online on the Obtaining a Disabled Parking Permit webpage. Note that the time required to process your application will be longer than usual.

Can I pay for the renewal of my disabled parking permit during the transition period?

You can mail us your payment or make your payment through your financial institution.

Contact us if you require assistance.

Freight and passenger transportation

Can I obtain a copy of a heavy vehicle driver, owner or operator conduct record during the transition period?

Processing of non-urgent requests for a conduct record (heavy vehicle owners, operators or drivers) will be suspended on January 26 in the afternoon. The date this service will gradually resume has yet to be confirmed.

If you would like a non-urgent request for a conduct record to be processed before the transition period, be sure to submit it before January 20.

Please note, however, that we will continue to process requests we consider to be urgent.