The SAAQ Has Improved Access to Services for its Deaf or Hard-of-Hearing Clientele

The SAAQ is maintaining its commitment to fairness and to providing services to people with a disability. It is proud to announce an increase in the services offered to its deaf or hard-of-hearing clientele.

As of July 1, 2022, fees for a recognized sign-language interpreter are covered when required in the following cases:

  • During theoretical and practical driving courses (instructions before on-road outings and feedback after the lesson) required by the Highway Safety Code. This measure does not apply to higher licence classes (1, 2 and 3) since lessons are not mandatory;
  • During knowledge and road tests (instructions before the on-road component and feedback after the test) for all licence classes;
  • When receiving services at the counter at a licensing agent.

Interpretation services may also be offered by videoconferencing, except in the case of services received at the counter at a licensing agent. Service centres will be equipped with tablet computers on which the Teams app is installed. During tests, a room will be provided to meet the needs of deaf or hard-of-hearing persons.

To learn more and for a list of the interpretation organizations mandated by the SAAQ, visit our page on sign-language services.