If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").
Send us a licence replacement request
Make sure to indicate the following information in your request:
Make sure to enclose your payment
You must enclose payment of the licence replacement fees:
Accepted methods of payment
If payment is not enclosed with your request, we will open an account to which we will charge the required licence replacement fees.
Service aux particuliers
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6
Québec area: 418-644-1497
Elsewhere (Québec, Canada, United States), toll-free: 1-855-465-7227
We can send you your replacement licence by express mail or courier
Simply indicate this in your request and provide:
We accept American Express, MasterCard and VISA credit cards.
Credit cards can only be used to cover postal or courier costs.
If you are eligible, you will receive a licence bearing the photo and signature found in your file. This licence will remain valid until your plastic licence (the actual card) has to be replaced.
If you are not eligible, you will receive a licence without a photo or signature that will be valid for up to 12 months, that is, until your next licence renewal. A licence without photo or signature is a special measure that allows you to drive until you return to Québec. When you return to Québec, you will have to replace this licence.
Go to one of our service outlets to obtain a driver's licence with photo and signature.
Last update: February 13, 2020