Step 0 You are outside Québec and your licence was lost, stolen or damaged

Identity theft

If you believe you have been the victim of identity theft, you must file a police report and notify the SAAQ as soon as possible. To find out the steps to follow in the event of identity theft, consult the To Reach Us web page (under "Identity theft").

Procedure to replace your licence

Send us a licence replacement request

Make sure to indicate the following information in your request:

  1. the subject of your request (loss, theft or damage)
  2. the expected length of your stay outside Québec
  3. the reason for your stay outside Québec (business, vacation, etc.)
  4. your last name and first name
  5. your date of birth
  6. your driver's licence number, if you know it
  7. your address in Québec and your address outside Québec
  8. a telephone number where you can be reached outside Québec, or where a respondent can be reached in Québec
  9. the mailing address where we are to send the driver's licence
  10. your signature

Make sure to enclose your payment

You must enclose payment of the licence replacement fees:

  • plasticized learner's licence or restricted licence: $13.60
  • paper learner's licence or restricted licence: $4.75
  • taxi driver's permit: $16.00
  • driver's licence or probationary licence with photo: $13.60
  • driver's licence or probationary licence without photo: $11.70

Accepted methods of payment

  • Cheque or money order

If payment is not enclosed with your request, we will open an account to which we will charge the required licence replacement fees.

By mail

Service aux particuliers
Division du traitement des avis, du permis de conduire et de l’immatriculation
Société de l'assurance automobile du Québec
Case postale 19600, succursale Terminus
Québec (Québec) G1K 8J6

By fax

Québec area: 418-644-1497
Elsewhere (Québec, Canada, United States), toll-free: 1-855-465-7227

We can send you your replacement licence by express mail or courier

Simply indicate this in your request and provide:

  • your credit card number
  • the card verification code (CVC) (3- or 4-digit security code located on the back of your credit card)
  • the credit card’s expiry date

We accept American Express, MasterCard and VISA credit cards.

Credit cards can only be used to cover postal or courier costs.

Replacement licence

If you are eligible, you will receive a licence bearing the photo and signature found in your file. This licence will remain valid until your plastic licence (the actual card) has to be replaced.

If you are not eligible, you will receive a licence without a photo or signature that will be valid for up to 12 months, that is, until your next licence renewal. A licence without photo or signature is a special measure that allows you to drive until you return to Québec. When you  return to Québec, you will have to replace this licence.

Go to one of our service outlets to obtain a driver's licence with photo and signature.

Last update: February 13, 2020