Positive feedback, complaint or comment - On your own behalf

You can use this form to express your satisfaction, to file a complaint about our services or against one of our representatives, or to submit a comment, suggestion or opinion.



If you want to submit a comment or complaint anonymously, you must contact our customer satisfaction centre by calling 418 528-4949 or 1 866 891-6545.

Protection of Personal Information

All information gathered by authorized Société de l'assurance automobile du Québec personnel is handled confidentially. The SAAQ requires this personal information to apply the Automobile Insurance Act, the Act respecting the Société de l’assurance automobile du Québec and the Highway Safety Code. Under the Act respecting Access to documents held by public bodies and the Protection of personal information, it may be conveyed to Government departments or agencies, or used for statistical, survey, study, audit or investigative purposes. Failure to provide information can result in a refusal of service. You may consult, correct or obtain a copy of any personal information concerning you. For more information, consult the SAAQ's Policy on Privacy.

All fields are mandatory, except for those marked "Optional".

Provide at least one telephone number or email address where you can be reached between 8:30 a.m. and 4:30 p.m.
To confirm your identity, please provide at least one of the following:
Do you want us to contact you regarding your suggestion for improvement or your complaint?