Compensation

During the Canada Post labour dispute, the Government of Québec is committed to ensuring that anyone who is entitled to a subsistence chequeThe sums deemed necessary to maintain an individual’s financial assistance. from a government ministry or a public body will receive it as soon as possible throughout the duration of the labour dispute. 

In order to accomplish this, distribution centres have been set up in Services Québec offices and local employment centres (CLEs) in all 17 regions of Québec.

In the current context of a rotating strike, cheques will continue to be mailed. Slight delays can be expected.

Warning

Important

Individuals who are registered for direct deposit will receive all payments to which they are entitled.

1. Which types of compensation from the SAAQ will be paid during the Canada Post labour dispute? Which ones will not be paid?

The following types of compensation will be paid during the Canada Post labour dispute:

  • income replacement indemnities
  • death benefits
  • indemnity for care expenses
  • lump-sum death benefits
  • personal home assistance

If you have not signed up for direct deposit, you will not receive the following types of compensation during the Canada Post labour dispute, as no cheques for the following types of compensation will be issued until the dispute is over:

  • reimbursements of expenses
  • lump-sum indemnities for students
  • lump-sum indemnities for impairment

2. How will I receive my cheque?

The method of delivery will be selected according to how the situation develops.

During a strike, cheques will be distributed in Services Québec offices and CLEs across Québec.

Visit Québec.ca for regular updates.

3. Where do I go to collect my cheque?

For cheques that will be distributed in Services Québec offices and CLEs, the distribution centre locator will find the location where you can go to collect your cheque, based on your postal code.

In order to direct you to a Services Québec office or CLE that offers this service, it is possible that the distribution centre locator will provide you with an address other than that of the Services Québec office or CLE closest to you.

4. When will my cheque be available (at a Services Québec office or CLE)?

Cheques will be distributed at Services Québec offices and CLEs on Tuesdays and Thursdays, from 9:00 a.m. to 8:00 p.m, throughout the Canada Post labour dispute. Cheques will only be distributed for the following types of compensation: income replacement indemnities, death benefits, indemnity for care expenses, lump-sum death benefits and reimbursements of personal home assistance expenses.

Note: A timetable for the distribution of cheques will be available in the coming days.

5. What do I do if I am expecting a cheque that does not appear on the distribution list?

Only cheques that appear on the subsistence chequeThe sums deemed necessary to maintain an individual’s financial assistance. list (see question 1) will be available through the special distribution measures. Please contact us at 1-888-810-2525 for more information.

6. What procedure do I need to follow at the distribution centre (Services Québec office or CLE)?

Step 1

A reception and information clerk will verify whether your cheque has been delivered to the distribution centre. He or she will also make sure that you have a valid piece of identification with you.

The following pieces of identification are accepted:

  • driver’s licence
  • Health Insurance Card
  • passport
  • immigration document
  • any other document issued by a public body and bearing your photograph

Student cards are not accepted.

If there is no cheque for you and you were supposed to have received one on the distribution date in question, you will be directed to contact the SAAQ and you will be provided with the contact information for the Service aux accidentés. You can contact them to find out why no payment has been issued to you.

Step 2

A Services Québec or CLE staff member will give you an Attestation de la remise d’une pièce de courrier bearing the name of the ministry or body that issued the cheque.

Step 3

You will be directed toward the distribution tables.

  • The Services Québec or CLE staff member at the distribution table will verify your piece of identification.
  • If you are picking up a cheque for someone other than yourself, you must submit a duly completed and signed Power of Attorney (PDF, 157 KB) form.
  • You will be asked to sign the Attestation de la remise d’une pièce de courrier.
  • You will be given your cheque.

IMPORTANT: Please note that, given the circumstances, it will not be possible to call the Services Québec office or CLE to verify whether or not your check has been received.

7. What if I don’t have a valid piece of identification?

If you do not have a valid piece of identification, you cannot collect your cheque. Please contact us at 1-888-810-2525 for more information.

8. Why is the SAAQ not distributing cheques for all types of compensation at distribution centres?

The cheques that will be distributed at the Services Québec offices and CLEs are for payments deemed necessary to maintain an individual’s financial assistance.

  • Please understand that we are in a particular situation that is beyond our control and that we are doing our best to make things as easy as possible for you.
  • This operational measure (distribution at Services Québec offices and CLEs) will be used by all government bodies. The high number of documents that will need to be processed must therefore be taken into consideration.
  • For these reasons, we have chosen to limit our distribution to the payments listed in question 1.
  • These cheques cover the essential and most important financial assistance needs of the majority of accident victims.

9. If I am physically unable to go to the distribution centre, how can I get my cheque?

There are two solutions:

If you are unable to collect your cheque because of a physical problem, the best solution is to sign up for direct deposit as soon as possible. You can cancel your registration afterwards, if you so choose.

  • Download the Direct Deposit Request (PDF, 472 KB) form.
  • Submit it to us, along with a scanned cheque specimen, using the Document submission online service. You can also fax the form and cheque specimen to us at 1-866-289-7952.
  • If you do not have Internet access, you can call us at 1-888-810-2525. Please have a cheque on hand so that we can register you. (Please note that this measure is temporary. Once the Canada Post labour dispute has been resolved, we will cease automatic transfers to your account if we have not yet received your direct deposit request and your cheque specimen.)

You can also have someone else collect your cheque, provided they go to the Services Québec office or CLE with a Power of Attorney (PDF, 157 KB) form signed by you.

The power of attorney must include the following information:

  • MANDATOR OR CHEQUE PAYEE
    • Last name, first name and complete address
    • File number
    • Driver’s licence number
    • Driver’s licence reference number
    • OR
    • Date of birth and a piece of identification belonging to the cheque payee
  • MANDATARY OR NATURAL PERSON OF FULL AGE AGREEING TO REPRESENT THE MANDATOR
    • Last name, first name and complete address
    • Driver’s licence number
    • The mandatary must be age 18 or older and will have to provide one piece of identification accepted by the SAAQ (driver’s licence, Health Insurance Card, passport, immigration document, or any other document issued by a public body and bearing the mandatary’s photograph).
  • TEXT AND SIGNATURE
    • Statement authorizing the mandatary to act on the mandator’s behalf to collect cheques from the SAAQ
    • Expiry date of the power of attorney
    • Place of signature
    • Date of signature
    • Mandator’s signature
    • Telephone number

10. How much time do I have to collect my cheque once it is officially available?

Following the date on which it becomes available, you must collect your cheque within 10 business days, on either a Tuesday or a Thursday and during the distribution centre’s operating hours. If you do not collect it within this timeframe, it will be sent back to the SAAQ.

11. Can I claim travel expenses for when I go to collect my cheque?

No. Any travel expenses you incur are related to the Canada Post labour dispute and not to your traffic accident. The law does not allow us to reimburse expenses for this type of situation.

  • We are in a particular situation that is beyond our control and we are doing our best to make things as easy as possible for you.
  • These complications are the same for all citizens who cannot receive any mail.
  • We suggest you sign up for direct deposit if you cannot collect your cheque because you have a physical problem that limits your mobility.
    • Download the Direct deposit Request (PDF, 472 KB) form.
    • Submit it to us, along with a scanned cheque specimen, using the Document submission online service. You can also fax the form and cheque specimen to us at 1-866-289-7952.
    • If you do not have Internet access, you can call us at 1-888-810-2525. Please have a cheque on hand so that we can register you. (Please note that this measure is temporary. Once the Canada Post labour dispute has been resolved, we will cease automatic transfers to your account if we have not yet received your direct deposit request and your cheque specimen.)
  • You can cancel your registration afterwards, if you so choose.

12. How do I sign up for direct deposit?

  • Download the  Direct deposit Request (PDF, 472 KB) form.
  • Submit it to us, along with a scanned cheque specimen, using the Document submission online service. You can also fax the form and cheque specimen to us at 1-866-289-7952.
  • If you do not have Internet access, you can call us at 1-888-810-2525. Please have a cheque on hand so that we can register you. (Please note that this measure is temporary. Once the Canada Post labour dispute has been resolved, we will cease automatic transfers to your account if we have not yet received your direct deposit request and your cheque specimen.)
  • You can cancel your registration afterwards, if you so choose.

13. Will the direct deposit service be affected?

Direct deposit statements will be mailed as long as Canada Post service is uninterrupted. Otherwise, they will be kept at the SAAQ until the labour dispute is over.

14. I live outside of Québec (outside of Québec, outside of Canada). How can I collect my cheque?

Subsistence cheques (see question 1) will be sent by private courier. Other types of cheques will be kept at the SAAQ and mailed out once the Canada Post labour dispute has been resolved.

If you have a bank or credit union account in Canada, we can register you for direct deposit.

  • Download the Direct Deposit Request (PDF, 472 KB) form.
  • Submit it to us, along with a scanned cheque specimen, using the Document submission online service. You can also fax the form and cheque specimen to us at 1-866-289-7952.
  • If you do not have Internet access, you can call us at 1-888-810-2525. Please have a cheque on hand so that we can register you. (Please note that this measure is temporary. Once the Canada Post labour dispute has been resolved, we will cease automatic transfers to your account if we have not yet received your direct deposit request and your cheque specimen.)
  • You can cancel your registration afterwards, if you so choose.

15. How long will the Canada Post labour dispute last?

We cannot predict when the Canada Post labour dispute will be over.

16. I would like to send documents to the SAAQ.

Despite the Canada Post labour dispute, there are three ways to send us your documents:

  • Using our Document submission online service
  • By fax at 418-643-1654 if you are in the Québec area, or at 1-866-289-7952 if you are elsewhere
  • By submitting your documents in person at an SAAQ service centre

17. How do I file a claim for compensation?

You can file a claim using our Filing a claim for compensation (accident or death benefits) online service. This service allows you to securely file your claim for compensation.Your application will be filed automatically and you do not need to send a hard copy afterwards.

The paper Claim for Compensation form is available:

  • at SAAQ service centres

OR

  • online. You can download it from the Forms section on our website

Once you have filled out the form, use one of the three following ways to send it to us:

18. I would like to receive a form related to my claim for compensation.

Claims will be processed as usual, but forms will only be mailed once the Canada Post labour dispute is over. 

Forms are available at SAAQ service centres or in the Forms section on our website.

19. Who do I contact to file a complaint concerning the measures that have been put into place for the distribution of cheques?

You can file a complaint with the Direction des plaintes et des relations avec la clientèle (DPRC) at the Ministère du Travail, de l’Emploi et de la Solidarité sociale (MTESS). You can contact the DPRC:

20. Who do I contact to file a complaint concerning the Canada Post labour dispute?

You can submit a complaint to the Office of the Ombudsman at Canada Post by completing the secure online Complaint form.