During the Canada Post labour dispute, the Government of Québec is committed to ensuring that anyone who is entitled to a subsistence chequeThe sums deemed necessary to maintain an individual’s financial assistance. from a government ministry or a public body will receive it as soon as possible throughout the duration of the labour dispute.
In order to accomplish this, distribution centres have been set up in Services Québec offices and local employment centres (CLEs) in all 17 regions of Québec.
In the current context of a rotating strike, cheques will continue to be mailed. Slight delays can be expected.
Individuals who are registered for direct deposit will receive all payments to which they are entitled.
The following types of compensation will be paid during the Canada Post labour dispute:
If you have not signed up for direct deposit, you will not receive the following types of compensation during the Canada Post labour dispute, as no cheques for the following types of compensation will be issued until the dispute is over:
The method of delivery will be selected according to how the situation develops.
During a strike, cheques will be distributed in Services Québec offices and CLEs across Québec.
Visit Québec.ca for regular updates.
For cheques that will be distributed in Services Québec offices and CLEs, the distribution centre locator will find the location where you can go to collect your cheque, based on your postal code.
In order to direct you to a Services Québec office or CLE that offers this service, it is possible that the distribution centre locator will provide you with an address other than that of the Services Québec office or CLE closest to you.
Cheques will be distributed at Services Québec offices and CLEs on Tuesdays and Thursdays, from 9:00 a.m. to 8:00 p.m, throughout the Canada Post labour dispute. Cheques will only be distributed for the following types of compensation: income replacement indemnities, death benefits, indemnity for care expenses, lump-sum death benefits and reimbursements of personal home assistance expenses.
Note: A timetable for the distribution of cheques will be available in the coming days.
Only cheques that appear on the subsistence chequeThe sums deemed necessary to maintain an individual’s financial assistance. list (see question 1) will be available through the special distribution measures. Please contact us at 1-888-810-2525 for more information.
A reception and information clerk will verify whether your cheque has been delivered to the distribution centre. He or she will also make sure that you have a valid piece of identification with you.
The following pieces of identification are accepted:
Student cards are not accepted.
If there is no cheque for you and you were supposed to have received one on the distribution date in question, you will be directed to contact the SAAQ and you will be provided with the contact information for the Service aux accidentés. You can contact them to find out why no payment has been issued to you.
A Services Québec or CLE staff member will give you an Attestation de la remise d’une pièce de courrier bearing the name of the ministry or body that issued the cheque.
You will be directed toward the distribution tables.
IMPORTANT: Please note that, given the circumstances, it will not be possible to call the Services Québec office or CLE to verify whether or not your check has been received.
If you do not have a valid piece of identification, you cannot collect your cheque. Please contact us at 1-888-810-2525 for more information.
The cheques that will be distributed at the Services Québec offices and CLEs are for payments deemed necessary to maintain an individual’s financial assistance.
There are two solutions:
If you are unable to collect your cheque because of a physical problem, the best solution is to sign up for direct deposit as soon as possible. You can cancel your registration afterwards, if you so choose.
You can also have someone else collect your cheque, provided they go to the Services Québec office or CLE with a Power of Attorney (PDF, 157 KB) form signed by you.
The power of attorney must include the following information:
Following the date on which it becomes available, you must collect your cheque within 10 business days, on either a Tuesday or a Thursday and during the distribution centre’s operating hours. If you do not collect it within this timeframe, it will be sent back to the SAAQ.
No. Any travel expenses you incur are related to the Canada Post labour dispute and not to your traffic accident. The law does not allow us to reimburse expenses for this type of situation.
Direct deposit statements will be mailed as long as Canada Post service is uninterrupted. Otherwise, they will be kept at the SAAQ until the labour dispute is over.
Subsistence cheques (see question 1) will be sent by private courier. Other types of cheques will be kept at the SAAQ and mailed out once the Canada Post labour dispute has been resolved.
If you have a bank or credit union account in Canada, we can register you for direct deposit.
We cannot predict when the Canada Post labour dispute will be over.
You can file a claim using our Filing a claim for compensation (accident or death benefits) online service. This service allows you to securely file your claim for compensation.Your application will be filed automatically and you do not need to send a hard copy afterwards.
The paper Claim for Compensation form is available:
Once you have filled out the form, use one of the three following ways to send it to us:
You can file a complaint with the Direction des plaintes et des relations avec la clientèle (DPRC) at the Ministère du Travail, de l’Emploi et de la Solidarité sociale (MTESS). You can contact the DPRC:
You can submit a complaint to the Office of the Ombudsman at Canada Post by completing the secure online Complaint form.